Employee Assistance Program Services in Australia - Market Research Report

Employee Assistance Program Services industry trends (2014-2019)

poll Average industry growth 2014–2019: 4.1%

Firms in the Employee Assistance Program Services industry supply important services to many workers. With relatively low unemployment rates and a tight labour market over most of the past five years, many companies have implemented employee assistance programs (EAPs) for a range of reasons. Firstly, EAP services assist employees in resolving or working through a variety of personal, family and workplace issues, which can result in happier workers. Secondly, when employees have resolved stressful issues, they are more likely to have an improved sense of wellbeing and better focus on the tasks they carry out. Finally, EAP services can increase productivity and reduce absenteeism, increasing profit and lowering costs. These factors provide client compa...
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Employee Assistance Program Services industry outlook (2019-2024)

poll Average industry growth 2019-2024: x.xlockPurchase this report or a membership to unlock the average company profit margin for this industry.

The Employee Assistance Program (EAP) Services industry is projected to continue to grow strongly over the next five years. A greater number of companies and organisations will look to the industry as EAP services become more common and accessible to employees. Since a high proportion of larger organisations have already implemented EAP services, demand will be driven by industry firms promoting their services to smaller potential client companies. Australia's unemployment rate is forecast to remain relatively low over the next five years, contributing to continued industry growth with steady increases in the total number of employees in the labour force. Further increases in employment across the economy is anticipated to boost the client base for i...
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Employee Assistance Program Services industry statistics

  • attach_money Market Size: $248m
  • business Number of Businesses: 308
  • poll Average Industry Profit Margin: x.x%
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  • supervisor_account Industry Employment: 1,110

Biggest companies in the Employee Assistance Program Services industry

The companies holding the largest market share in the Employee Assistance Program Services in Australia industry include Benestar Group Pty Ltd, Lifeworks.com Pty Ltd and Ingeus Australia Holdings Pty Ltd.

  • pie_chart Benestar Group Pty Ltd Market Share: x.x%
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  • pie_chart Lifeworks.com Pty Ltd Market Share: x.x%
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  • pie_chart Ingeus Australia Holdings Pty Ltd Market Share: x.x%
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What is Employee Assistance Program Services industry?

Industry Definition

Firms involved in the industry provide wellbeing services to employees. These services are generally aimed at the early identification and resolution of work and personal problems that affect professional performance.

Industry Products and Services

  • Personal issues services
  • Family issues services
  • Workplace issues services
  • Corporate training services and courses
  • All Others

Industry Activities

  • Workplace issues counselling and assistance services
  • Personal issues counselling and assistance services
  • Family issues counselling and assistance services
  • Group training and corporate assistance services

Market research report - table of contents

Industry Definition

Firms involved in the industry provide wellbeing services to employees. These services are generally aimed at the early identification and resolution of work and personal problems that affect professional performance.

Main Activities

  • Workplace issues counselling and assistance services
  • Personal issues counselling and assistance services
  • Family issues counselling and assistance services
  • Group training and corporate assistance services

Similar Industries

Additional Resources

Industry Statistics Snapshot

Industry Structure

Executive Summary

Key External Drivers

Increasing employment intensifies demand for employee assistance programs, as firms look for ways to assist employees. Therefore, an increase in the numbe...
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Total employees in the labour force
National unemployment rate
Work accident rate per 1,000 employees
Expenditure on recreation and culture

Current Performance

High but

decreasing profit
Productivity and absenteeism
Other industry factors
 Chart: Revenue Growth

Industry Outlook

Profit and competition
Establishments and employment
Future growth opportunities
 Table: Employee Assistance Program Services in Australia - Market Research Report Industry Revenue Outlook

Industry Life Cycle

Life Cycle Reasons
 Chart: Benchmarking - Employee Assistance Program Services in Australia - Market Research Report Industry Lifecycle vs The Economy

Supply Chain

Key Buying Industries

Central Government Administration in Australia
State Government Administration in Australia
Education and Training in Australia
Finance in Australia
Health Services in Australia
Consumers in Australia

Key Selling Industries

Computer System Design Services in Australia
Specialist Medical Services in Australia





Products & Services

Firms in the industry offer a range of Employee Assistance Program (EAP) and related services. These services are provided to businesses, governments and ...
Government sector
Small and medium private companies
Institutions
Other sectors


Demand Determinants

Demand for industry services is driven by a variety of factors, such as organisational culture, company structures, a choice by management to assist emplo...
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Major Markets

Government sector
Small and medium private companies
Institutions
Other sectors



 Chart: Major Market Segmentation for the Employee Assistance Program Services in Australia - Market Research Report Industry

International Trade

Business Locations

Chart: Business Locations by State Chart: Business Locations by State

Market Share Concentration

Industry concentration is at a medium level, with the four largest companies in the industry estimated to account for 47.0% of industry revenue in 2018-19...
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Key Success Factors

Cost Structure Benchmarks

Profit, Purchases, Wages, Other Costs
 Chart: Cost Structure Benchmarking – Sector vs Employee Assistance Program Services in Australia - Market Research Report

Basis of Competition

Internal competition
External competition

Barriers to Entry

 Table: Barriers to Entry Checklist for the Employee Assistance Program Services in Australia - Market Research Report Industry

Industry Globalization

Benestar Group Pty Ltd provides workplace wellbeing, psychology, trauma counselling and employee assistance program (EAP) services to more than 2,000 smal...
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Benestar Group

 Table: Benestar Group - financial performance

LifeWorks Morneau Shepell

 Table: LifeWorks Morneau Shepell - financial performance

Ingeus Australia Holdings

 Table: Ingeus Australia Holdings - financial performance

Capital Intensity

The industry has a low capital intensity level due to high wage costs associated with employing well-qualified and experienced psychologists and counsello...
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 Chart: Level of Capital Intensity for the Employee Assistance Program Services in Australia - Market Research Report Industry
 Chart: Tools of the Trade: Growth Strategies for Success

Technology & Systems

Revenue Volatility

Chart: Volatility vs Industry Growth Chart: Volatility vs Industry Growth

Regulation & Policy

Industry Assistance

Table: Industry data Table: Industry Data for the Employee Assistance Program Services in Australia Industry

Industry Revenue (2007-2025)
Industry Gross Product (2007-2025)
Establishments (2007-2025)
Businesses (2007-2025)
Employment (2007-2025)
Exports (2007-2025)
Imports (2007-2025)
Wages (2007-2025)
Domestic Demand (2007-2025)

Table: Annual Percentage Change for Key Industry Data Table: Annual Percentage Change for Key Industry Data

Table: Key Ratios for Industry Key Dat Table: Key Ratios for Industry Key Data

Table: Industry Financial Ratios Table: Industry Financial Ratios

Liquidity Ratios
Coverage Ratios
Leverage Ratios
Operating Ratios
Cash Flow & Debt Service Ratios (% of Sales)
Assets, %
Liabilities, %

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Included in Report

  • Industry Financial Ratios
    Industry Financial Ratios
  • Revenue Forecasts
    Revenue Forecasts
  • Historical and Forecast Growth
    Historical and Forecast Growth
  • Industry Market Size
    Industry Market Size
  • Industry Major Players
    Industry Major Players
  • Profitability Analysis
    Profitability Analysis
  • SWOT Analysis
    SWOT Analysis
  • Industry Trends
    Industry Trends
  • Industry Operating Conditions
    Industry Operating Conditions
  • Porter's 5 Forces Analysis
    Porter's 5 Forces Analysis

Why buy this report on the Employee Assistance Program Services industry?

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This report on Employee Assistance Program Services in Australia:

  • Provides Market Size information to assist with planning and strategic decisions.
  • Includes the necessary information to perform SWOT, PEST and STEER analysis.
  • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
  • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.

The Employee Assistance Program Services in Australia market research report includes:

  • Historical data and analysis for the key drivers of this industry
  • A five-year forecast of the market and noted trends
  • Detailed research and segmentation for the main products and markets
  • An assessment of the competitive landscape and market shares for major companies
  • And of course, much more

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