A helping hand: Increasing demand for industry services has assisted revenue growth

Firms in the Employee Assistance Program Services industry supply important services to many workers. With relatively low unemployment rates and a tight labour market over most of the past five years, many companies have implemented employee assistance programs (EAPs) for a range of reasons. Firstly, EAP services assist employees in resolving or working through a variety of personal, family and workplace issues, which can result in happier workers. Secondly, when employees have resolved stressful issues, they are more likely to have an improved sense of wellbeing and be more focused on the tasks they carry out. Finally, EAP services can increase productivity and reduce absenteeism, increasing profit and lowering costs...read more.

Industry Statistics & Market Size
Annual Growth 13-18
Forecast Growth 18-23

Industry Threats & Opportunities

  • Industry demand has increased, with services found to boost productivity and reduce absenteeism
  • Steady growth in employee numbers across the economy has increased the number of industry clients
  • Industry firms promoting their services to smaller potential client companies will drive demand
  • Industry Report - Industry Locations Chapter

    Companies in the industry provide services to businesses and other organisations, so there is a higher concentration of EAP services firms in states and territories with high business numbers and economic activity. This is driven by population distribution and industry concentration rates. Due to these factors, New South Wales and Victoria account for the highest proportions of industry operators and industry revenue due to the high business counts and populations in these states. Further, Queensland has a high proportion of EAP service firms, due to the large number of businesses in the state. Combined, these three states are estimated to account for 76.9% of industry establishment numbers in 2017-18, and 74.6% of industry revenue...purchase to read more.

    Additional Insights for the Employee Assistance Program Services Industry

    IBISWorld has determined the most important Key Success Factors for the Employee Assistance Program Services are:

  • Ability to provide goods/services in diverse locations
  • Ability to vary services to suit different needs
  • Access to highly skilled workforce
  • IBISWorld analysts also discuss how external factors such as Total employees in the labour force and National unemployment rate in the Employee Assistance Program Services industry impact industry performance..

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    What's in this report

    What is the Employee Assistance Program Services Industry?

    Firms involved in the industry provide wellbeing services to employees. These services are generally aimed at the early identification and resolution of work and personal problems that affect professional performance.

    Industry Products
  • Personal issues services
  • Family issues services
  • Workplace issues services
  • Corporate training services and courses
  • Industry Activities
  • Workplace issues counselling and assistance services
  • Personal issues counselling and assistance services
  • Family issues counselling and assistance services
  • Group training and corporate assistance services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Total employees in the labour force
  • National unemployment rate
  • Work accident rate per 1,000 employees
  • Expenditure on recreation and culture

  • Current Performance
  • Strong demand driving growth
  • High but decreasing profit
  • Productivity and absenteeism
  • Other industry factors
  • Chart: Revenue Growth

  • Industry Outlook
  • Steady revenue growth
  • Profit and competition
  • Establishments and employment
  • Future growth opportunities
  • Table: Employee Assistance Program Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Employee Assistance Program Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Central Government Administration
  • State Government Administration
  • Education and Training
  • Finance
  • Health Services
  • Consumers

  • Key Selling Industries
  • Computer System Design Services
  • Specialist Medical Services

  • Products & Services
  • Workplace issues services
  • Personal issues services
  • Family issues services
  • Corporate training services and courses
  • Chart: Employee Assistance Program Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Large private companies
  • Government sector
  • Small and medium private companies
  • Institutions
  • Other sectors
  • Chart: Major Market Segmentation for the Employee Assistance Program Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Purchases
  • Rent and utilities
  • Depreciation
  • Other
  • Chart: Cost Structure Benchmarking – Sector vs Employee Assistance Program Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Employee Assistance Program Services Industry

  • Industry Globalization
    Benestar Group Pty Ltd, Lifeworks.com Pty Ltd, Ingeus Australia Holdings Pty Ltd,
  • Table: Benestar Group Pty Ltd - financial performance
  • Table: Lifeworks.com Pty Ltd - financial performance
  • Table: Ingeus Australia Holdings Pty Ltd - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Employee Assistance Program Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Employee Assistance Program Services Industry
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
  • A national campaign funded by government and donations to assist people with depression and to educate the wider community about depression.
  • Counsellors
  • Professionally trained health professionals that provide information and advice to employees and clients to assist in working through issues and problems.
  • Eap
  • Employee Assistance Program, which includes personal, family and workplace assistance services provided to employees.
  • Wellbeing
  • The general feelings or attitude of a person, and how satisfied they feel with life and their environment.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Employee Assistance Program Services market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Employee Assistance Program Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Employee Assistance Program Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Employee Assistance Program Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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