Head in the cloud: Profit grows as the industry digitises its services

IBISWorld’s Document Management Services market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.


Industry Threats & Opportunities

  • Firms specialising in cloud-based storage have been established in response to consumer demand

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    Industry Analysis & Industry Trends

    The Document Management Services industry consists of companies that deliver outsourced records storage, digitisation of paper-based records, and document destruction services. The industry has benefited from government legislation mandating the safekeeping of company records, whether for tax, client or medical use. This requirement has sustained demand for the industry's services from a variety of markets over the past five years, including financial and professional services firms, health care providers and government entities. However, the industry's growth has been constrained by downstream businesses increasingly expanding their in-house digital document storage and management systems over the past five years...

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    What is the Document Management Services industry?

    The Document Management Services industry provides businesses with a variety of physical and electronic document and data solutions. The majority of the revenue earned by the industry comes from the storage and retrieval of physical documents. However, as technological changes have affected businesses the industry has opened up a range of new service options, including the digitisation of physical documents and providing electronic storage for clients' data.

    Physical document storage and retrieval

    Document storage and retrieval services are expected to be the largest service segment provided by the industry. Alt...

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    Additional Insights for the Document Management Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Document Management Services Industry are

  • Access to the latest available and most efficient technology and techniques
  • Favourable reputation
  • Level of security
  • IBISWorld analysts also discuss how external factors such as Number of businesses and Demand from financial and insurance services in the Document Management Services industry impact industry performance..

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    Products & Brands

    Major products in this industry
    Document destruction
    Physical document storage and retrieval
    Digitisation and electronic document storage
    Other services
    Examples of brands in this Industry
    Confidential Destruction Solutions
    Grace Information and Records Management

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Number of businesses
  • Demand from financial and insurance services
  • IT and telecommunications adoption
  • Capital expenditure by the public sector

  • Current Performance
  • Chart: Revenue Growth

  • Industry Outlook
  • Table: Document Management Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Document Management Services Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Financial and Insurance Services
  • Legal Services
  • Health Care and Social Assistance

  • Key Selling Industries
  • Commercial Vehicle Wholesaling
  • Computer and Computer Peripheral Wholesaling
  • Computer System Design Services

  • Products & Services
  • Physical document storage and retrieval
  • Digitisation and electronic document storage
  • Document destruction
  • Other services
  • Chart: Document Management Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Financial and professional services firms
  • Other firms
  • Government bodies
  • Health services providers
  • Chart: Major Market Segmentation for the Document Management Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Document Management Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Document Management Services Industry

  • Industry Globalization
    Major Companies
    Recall Holdings LimitedZircodata Holdings Pty LtdGrace Worldwide (Australia) Pty Ltd
  • Table: Recall Holdings Limited - financial performance
  • Table: Zircodata Holdings Pty Ltd - financial performance
  • Table: Grace Worldwide (Australia) Pty Ltd - financial performance

  • Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Document Management Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Document Management Services Industry
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
  • The provision of offsite information technology services including software and data storage over the internet.
  • Digitisation
  • The process of converting physical documents into electronic form.
  • Electronic Vaulting
  • The transfer of data via electronic means to a backup site.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Document Management Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Document Management Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Document Management Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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