Out of step: Offshoring trends have constrained industry revenue growth

The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operations, IT services, debt collection and recruitment services. Although many companies undertake these tasks in-house, industry firms can typically perform these processes more efficiently and at a lower cost due to their greater expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Due to these benefits, downstream businesses have increasingly demanded the industry's services, which has contributed to the industry's steady performance. Consequently, industry revenue is forecast to rise at an annualised 1.6% over the five years through 2016-17, to reach $31.4 billion...read more.

Industry Statistics & Market Size
Revenue
$31bn
Annual Growth 12-17
1.6%
Forecast Growth 17-22
Profit
Employment
201,258
Businesses
29,069
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Industry players are anticipated to benefit from companies seeking quality over cost savings
  • Industry Report - Industry Locations Chapter

    The general dispersion of industry operators for the Business Process Outsourcing industry largely reflects the spread of population and economic activity. As a result, the majority of industry operators are concentrated along the eastern seaboard in the states of Victoria, New South Wales and Queensland. These states are beneficiaries of the largest concentration of business activity due to their higher share of the Australian population. Industry operators are typically located close to their target markets, which explains the high level of business concentration across these three states. Other states such as the Northern Territory, Tasmania and South Australia have a relatively small share of the population and thus industry enterprises. How...purchase to read more.

    Additional Insights for the Business Process Outsourcing Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Business Process Outsourcing Industry are

  • Ability to streamline processes
  • Ability to effectively communicate and negotiate
  • Company's product has low operating costs
  • IBISWorld analysts also discuss how external factors such as IT and telecommunications adoption and Number of businesses in the Business Process Outsourcing industry impact industry performance..

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    What's in this report

    What is the Business Process Outsourcing Industry?

    The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks. Industry players operate, administer and manage these functions based on defined and measurable performance metrics.

    Industry Products
  • Customer relationship management services
  • Finance and administration services
  • Human resources and recruitment services
  • Computer software design and consultancy services
  • Advertising and marketing services
  • Debt collection services
  • Industry Activities
  • Outsourced bookkeeping
  • Outsourced marketing and advertising
  • Outsourced collections
  • Outsourced IT services
  • Outsourced call centre operations
  • Outsourced employment placement and recruitment services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • IT and telecommunications adoption
  • Number of businesses
  • Average weekly earnings
  • Business confidence index

  • Current Performance
  • Chart: Revenue Growth

  • Industry Outlook
  • Table: Business Process Outsourcing Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Business Process Outsourcing Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Agriculture, Forestry and Fishing
  • Mining
  • Manufacturing
  • Electricity, Gas, Water and Waste Services
  • Construction
  • Wholesale Trade
  • Transport, Postal and Warehousing
  • Information Media and Telecommunications
  • Financial and Insurance Services
  • Professional Services

  • Key Selling Industries
  • Computer and Computer Peripheral Wholesaling

  • Products & Services
  • Human resources and recruitment services
  • Computer software design and consultancy services
  • Finance and administration services
  • Advertising and marketing services
  • Debt collection services
  • Customer relationship management services
  • Chart: Business Process Outsourcing Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Financial service providers
  • Construction, manufacturing and engineering sectors
  • Other markets
  • Professional service providers
  • Government agencies
  • Retailers and wholesalers
  • Chart: Major Market Segmentation for the Business Process Outsourcing Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Rent
  • Utilities and depreciation
  • Other
  • Chart: Cost Structure Benchmarking – Sector vs Business Process Outsourcing

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Business Process Outsourcing Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Business Process Outsourcing Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Business Process Outsourcing Industry
    Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Back Office
  • An office where the administrative work of a business is carried out, as opposed to its dealings with customers.
  • Cloud
  • The provision of offsite information technology services including software and data storage over the internet.
  • Cybercrime
  • Crime carried out utilising a computer and a network. Often for the purpose of spying or obtaining illegal information.
  • Front Office
  • An office that comes into contact with clients, including the marketing, sales, and service departments.
  • What Our Customers Say

    Why buy this report?

    The Business Process Outsourcing market research report provides key industry analysis and industry statistics, measures market size, analyzes current and future industry trends and shows market share for the industry’s largest companies. IBISWorld publishes the largest collection of industry reports so you can see an industry’s supply chain, economic drivers and key buyers and markets.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Business Process Outsourcing:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Business Process Outsourcing market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Business Process Outsourcing, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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