Business Process Outsourcing in Australia - Market Research Report

Business Process Outsourcing industry trends (2014-2019)

poll Average industry growth 2014–2019: 3.3%

The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operations, IT services, debt collection and recruitment services. Although many companies undertake these tasks in-house, industry firms can typically perform these processes more efficiently and at a lower cost due to their greater expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Therefore, downstream businesses have increasingly demanded the industry's services, contributing to the industry's steady performance. Overall, industry revenue is expected to rise at an annualised 3.3% over the five years through 2018-19, to $34.6 billion. This includes ex...
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Business Process Outsourcing industry outlook (2019-2024)

poll Average industry growth 2019-2024: x.xlockPurchase this report or a membership to unlock the average company profit margin for this industry.

The Business Process Outsourcing (BPO) industry is anticipated to perform well over the next five years. A rising number of businesses and positive business confidence are projected to fuel growth. As a result, industry revenue is forecast to increase at an annualised X.X% over the five years through XXX-XX, to total $XX.X billion. A stable Australian economy and consistent advancement and adoption of technology are also anticipated to contribute to industry revenue growth. However, industry service providers are likely to face ongoing competition, as clients continue to offshore business processes or keep them in-house due to technological innovations facilitating greater flexibility. Firms are likely to reduce prices to attract longer business cont...
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Business Process Outsourcing industry statistics

  • attach_money Market Size: $35bn
  • business Number of Businesses: 35,997
  • poll Average Industry Profit Margin: x.x%
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  • supervisor_account Industry Employment: 233,264

Biggest companies in the Business Process Outsourcing industry

The Business Process Outsourcing in Australia industry has no companies with major market shares. Get the full report to find out why.

What is Business Process Outsourcing industry?

Industry Definition

The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks. Industry players operate, administer and manage these functions based on defined and measurable performance metrics.

Industry Products and Services

  • Customer relationship management services
  • Finance and administration services
  • Human resources and recruitment services
  • Computer software design and consultancy services
  • Advertising and marketing services

Industry Activities

  • Outsourced bookkeeping
  • Outsourced marketing and advertising
  • Outsourced collections
  • Outsourced IT services
  • Outsourced call centre operations
  • Outsourced employment placement and recruitment services

Market research report - table of contents

Industry Definition

The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks. Industry players operate, administer and manage these functions based on defined and measurable performance metrics.

Main Activities

  • Outsourced bookkeeping
  • Outsourced marketing and advertising
  • Outsourced collections
  • Outsourced IT services
  • Outsourced call centre operations
  • Outsourced employment placement and recruitment services

Similar Industries

Additional Resources

Industry Statistics Snapshot

Industry Structure

Executive Summary

Key External Drivers

Technological advances require increasingly complex knowledge of IT and telecommunications. This has significantly expanded the industry's service range. ...
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IT and telecommunications adoption
Number of businesses
Average weekly earnings
Business confidence index

Current Performance

Demand drivers
Participation and profit
 Chart: Revenue Growth

Industry Outlook

Challenges
 Table: Business Process Outsourcing in Australia - Market Research Report Industry Revenue Outlook

Industry Life Cycle

Life Cycle Reasons
 Chart: Benchmarking - Business Process Outsourcing in Australia - Market Research Report Industry Lifecycle vs The Economy

Supply Chain

Key Buying Industries

Agriculture, Forestry and Fishing
Mining
Manufacturing
Electricity, Gas, Water and Waste Services
Construction in Australia
Wholesale Trade
Transport, Postal and Warehousing
Information Media and Telecommunications

Key Selling Industries

Computer and Computer Peripheral Wholesaling in Australia






Products & Services

Operators in the Business Process Outsourcing industry provide a range of services. However, industry firms often specialise in one or two services. Firms...
Financial service providers
Professional service providers
Government agencies
Construction, manufacturing and engineering sectors
Retailers and wholesalers

Demand Determinants

Many factors influence industry demand due to the numerous functions carried out by providers in the Business Process Outsourcing (BPO) industry. These in...
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Major Markets

Financial service providers
Professional service providers
Government agencies
Construction, manufacturing and engineering sectors
Retailers and wholesalers


 Chart: Major Market Segmentation for the Business Process Outsourcing in Australia - Market Research Report Industry

International Trade

Business Locations

Chart: Business Locations by State Chart: Business Locations by State

Market Share Concentration

The Business Process Outsourcing industry is characterised by low market share concentration, with the top four players estimated to account for less than...
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Key Success Factors

Cost Structure Benchmarks

Profit, Purchases, Wages, Other Costs
 Chart: Cost Structure Benchmarking – Sector vs Business Process Outsourcing in Australia - Market Research Report

Basis of Competition

Internal competition
External competition

Barriers to Entry

 Table: Barriers to Entry Checklist for the Business Process Outsourcing in Australia - Market Research Report Industry

Industry Globalization

The Business Process Outsourcing in Australia industry has no major companies. Get the full report to find out why.

Capital Intensity

The Business Process Outsourcing industry exhibits low capital intensity. For every dollar invested in capital across the industry, an estimated $24.00 is...
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 Chart: Level of Capital Intensity for the Business Process Outsourcing in Australia - Market Research Report Industry
 Chart: Tools of the Trade: Growth Strategies for Success

Technology & Systems

Revenue Volatility

Chart: Volatility vs Industry Growth Chart: Volatility vs Industry Growth

Regulation & Policy

Industry Assistance

Table: Industry data Table: Industry Data for the Business Process Outsourcing in Australia Industry

Industry Revenue (2007-2025)
Industry Gross Product (2007-2025)
Establishments (2007-2025)
Businesses (2007-2025)
Employment (2007-2025)
Exports (2007-2025)
Imports (2007-2025)
Wages (2007-2025)
Domestic Demand (2007-2025)

Table: Annual Percentage Change for Key Industry Data Table: Annual Percentage Change for Key Industry Data

Table: Key Ratios for Industry Key Dat Table: Key Ratios for Industry Key Data

Table: Industry Financial Ratios Table: Industry Financial Ratios

Liquidity Ratios
Coverage Ratios
Leverage Ratios
Operating Ratios
Cash Flow & Debt Service Ratios (% of Sales)
Assets, %
Liabilities, %

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Included in Report

  • Industry Financial Ratios
    Industry Financial Ratios
  • Revenue Forecasts
    Revenue Forecasts
  • Historical and Forecast Growth
    Historical and Forecast Growth
  • Industry Market Size
    Industry Market Size
  • Industry Major Players
    Industry Major Players
  • Profitability Analysis
    Profitability Analysis
  • SWOT Analysis
    SWOT Analysis
  • Industry Trends
    Industry Trends
  • Industry Operating Conditions
    Industry Operating Conditions
  • Porter's 5 Forces Analysis
    Porter's 5 Forces Analysis

Why buy this report on the Business Process Outsourcing industry?

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This report on Business Process Outsourcing in Australia:

  • Provides Market Size information to assist with planning and strategic decisions.
  • Includes the necessary information to perform SWOT, PEST and STEER analysis.
  • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
  • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.

The Business Process Outsourcing in Australia market research report includes:

  • Historical data and analysis for the key drivers of this industry
  • A five-year forecast of the market and noted trends
  • Detailed research and segmentation for the main products and markets
  • An assessment of the competitive landscape and market shares for major companies
  • And of course, much more

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