Out of step: Offshoring trends have constrained industry revenue growth

IBISWorld’s Business Process Outsourcing market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.


Industry Analysis & Industry Trends

The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operations, IT services, debt collection and recruitment services. Although many companies undertake these tasks in-house, industry firms can typically perform these processes more efficiently and at a lower cost due to their greater expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Due to these benefits, downstream businesses have increasingly demanded the industry's services, which has contributed to the industry's steady performance. Consequently, industry revenue is forecast to rise at an annualised 1.6% over the five years through 2016-17, to reach $31.4 billion...

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What is the Business Process Outsourcing industry?

Barriers to entry for the Business Process Outsourcing (BPO) industry are moderate and have remained stable over the past five years. Due to the vast scope of operations across the industry, barriers to entry can vary across different product segments. For example, new credit agencies are expected to struggle to break into their industry due to well-established major players. Conversely, it is relatively easy to establish call centre operations due to low capital requirements and the industry's fragmented nature.

For most of the services provided in the Business Process Outsourcing industry, firms need to employ staff that have specialised skills to offer a competitive advantage. An...

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Products & Brands

Major products in this industry
Customer relationship management services
Finance and administration services
Human resources and recruitment services
Computer software design and consultancy services
Advertising and marketing services
Debt collection services

Table of Contents

About this Industry

Industry Definition
Main Activities
Similar Industries
Additional Resources

Industry at a Glance

Industry Performance

Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

Products & Markets

Supply Chain
Products & Services
Major Markets

Globalisation & Trade

Business Locations
Competitive Landscape
Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Barriers to Entry

Major Companies

Operating Conditions

Capital Intensity

Key Statistics

Industry Data
Annual Change
Key Ratios

Jargon & Glossary

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