Where credit is due: Increased outsourcing to industry firms has driven revenue growth

The Credit Reporting and Debt Collection Services industry has faced volatile trading conditions over the past five years. The industry can be broadly broken down into two key operating areas: debt collection services and credit reporting services. Debt collectors provide account collection, debt and bill collection services, and repossession services. Credit agencies provide credit reporting, credit rating and credit investigation services.A range of factors have influenced the industry's performance over the past five years. These factors include the national unemployment rate, the number of housing transfers, insolvency volumes, the willingness of consumers and businesses to fund purchases with debt, and their ability to meet debt obligations...read more.

Industry Statistics & Market Size
Revenue
$113m
Annual Growth 14-19
16.4%
Forecast Growth 19-24
Profit
Employment
822
Businesses
153

Industry Threats & Opportunities

  • Increased outsourcing to industry firms has driven revenue growth over the past five years
  • The industry has exhibited increasing globalisation over the past five years
  • Revenue volatility is projected to fall as the industry consolidates and matures
  • Industry Report - Starting a New Business Chapter

    The Credit Reporting and Debt Collection Services industry has high barriers to entry. As this industry is moderately concentrated, achieving the scale and reputation of established industry participants represents the most challenging hurdle for new entrants. Having a well-respected, established and credible reputation is crucial in obtaining clientele. This factor is particularly true for firms looking to provide credit reporting and rating services. However, this element is also important for debt collectors, as it aids in developing relationships with creditors or loan originators. Other barriers include obtaining a team of highly skilled staff, along with the large capital investment required to develop information technology infrastructure and data processing systems. The...purchase to read more.

    Additional Insights for the Credit Reporting and Debt Collection Services Industry

    IBISWorld has determined the most important Key Success Factors for the Credit Reporting and Debt Collection Services are:

  • Access to highly skilled workforce
  • Ability to effectively manage debtors
  • Having links with suppliers
  • IBISWorld analysts also discuss how external factors such as National unemployment rate and Cash rate in the Credit Reporting and Debt Collection Services industry impact industry performance..

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    What's in this report

    What is the Credit Reporting and Debt Collection Services in New Zealand Industry?

    Industry operators primarily compile information on an individual or business’s credit or employment history, and a vehicle’s legal status. Firms that provide debt collection and repossession services are also included in the industry.

    Industry Products
  • Purchased debt collection
  • Contingent debt collection services
  • Credit reporting services
  • Other services
  • Industry Activities
  • Credit rating services
  • Credit reporting
  • Credit investigation services
  • Debt collection services
  • Account collection services
  • Bill collection services
  • Repossession services
  • Collection agency operation
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • National unemployment rate
  • Cash rate
  • Number of housing transfers
  • Ratio of credit card debt to discretionary income

  • Current Performance
  • Credit reporting services
  • Debt collection services
  • Regulatory factors
  • Industry participation and structure
  • Chart: Revenue Growth

  • Industry Outlook
  • Key drivers
  • Regulatory changes
  • Industry structure
  • Table: Credit Reporting and Debt Collection Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Credit Reporting and Debt Collection Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Banking in New Zealand
  • Wireless Telecommunications Carriers in New Zealand
  • Electricity Retailing in New Zealand
  • Consumers in New Zealand

  • Key Selling Industries
  • Computer and Computer Peripheral Retailing in New Zealand
  • Data Processing and Web Hosting Services in New Zealand
  • Internet Service Providers and Web Search Portals in New Zealand

  • Products & Services
  • Purchased debt collection
  • Credit reporting services
  • Contingent debt collection services
  • Other services
  • Chart: Credit Reporting and Debt Collection Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Finance sector
  • Commercial firms
  • Other firms and households
  • Government agencies
  • Utility and telecommunications firms
  • Chart: Major Market Segmentation for the Credit Reporting and Debt Collection Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Credit Reporting and Debt Collection Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Credit Reporting and Debt Collection Services Industry

  • Industry Globalization
    Baycorp Holdings (NZ) Limited, Equifax New Zealand Holdings, Turners Automotive Group Limited, illion New Zealand Limited,
  • Table: Baycorp Holdings (NZ) Limited - financial performance
  • Table: Equifax New Zealand Holdings - financial performance
  • Table: Turners Automotive Group Limited - financial performance
  • Table: illion New Zealand Limited - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Credit Reporting and Debt Collection Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Credit Reporting and Debt Collection Services Industry
    Includes:
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Credit Rating
  • An opinion based on compiled data that determines an issuer's ability to make timely repayments or meet financial obligations.
  • Purchased Debt Ledger (Pdl)
  • The purchased debt from another company that a debt collection firm seeks to recoup.
  • Recovery Rate
  • The proportion of principal and accrued interest on defaulted debt that can be recovered.
  • What Our Customers Say

    Why buy this report?

    The Credit Reporting and Debt Collection Services in New Zealand market research report provides key industry analysis and industry statistics, measures market size, analyzes current and future industry trends and shows market share for the industry’s largest companies. IBISWorld publishes the largest collection of industry reports so you can see an industry’s supply chain, economic drivers and key buyers and markets.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Credit Reporting and Debt Collection Services in New Zealand:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Credit Reporting and Debt Collection Services in New Zealand market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Credit Reporting and Debt Collection Services in New Zealand, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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