Delivering: Australia Post's increased emphasis on parcel delivery has boosted industry revenue

The Postal Services industry was once the main vehicle for communication in Australia, but changes in technology long ago disrupted this monopoly. The industry has been adapting to a long-term decline in mail volumes over the past five years. As one of the largest logistics companies in Australia and a monopoly provider of certain mail services, Australia Post dominates the industry. Other players in the industry are focused on third-party communications services such as bulk mail-outs. These different entities are united by the delivery chain that begins with centralised collection and ends at the recipient. In contrast, the related Courier Pick-up and Delivery Services industry provides door-to-door more.

Industry Statistics & Market Size
Annual Growth 14-19
Forecast Growth 19-24
Market Share of Companies

Industry Threats & Opportunities

  • Industry firms have changed their business models in response to declining letter volumes
  • Addressed letter volumes have continued to decline rapidly over the past five years
  • Ongoing declines in letter delivery and bulk mail services will limit the industry’s growth
  • Industry Report - Industry SWOT Analysis Chapter

    The Postal Services industry is in the mature stage of its life cycle. Industry value added (IVA), a measure of the industry's contribution to the overall economy, is forecast to rise at an annualised 2.0% over the 10 years through 2023-24. This is an underperformance compared with the wider economy, with real GDP expected to rise at an annualised 2.7% over the same period.Strong growth in parcel delivery services has offset the decline in reserved mail services, particularly due to the growth of online shopping. The reserved mail services segment has historically been the industry's largest service segment, but a significant decline over the past five years has threatened the industry. Declining mail volumes are exerting considerable pressure on established industry structures. Aus...purchase to read more.

    Additional Insights for the Postal Services Industry

    IBISWorld has determined the most important Key Success Factors for the Postal Services are:

  • Attractive product presentation
  • Proximity to key markets
  • Optimum capacity utilisation
  • IBISWorld analysts also discuss how external factors such as Demand from courier pick-up and delivery services and Demand from business process outsourcing in Australia in the Postal Services industry impact industry performance..

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    What's in this report

    What is the Postal Services Industry?

    Organisations in the industry pick up and deliver letters, documents and parcels, which usually weigh less than 30 kilograms. Pick-up takes place at predetermined collection points such as post offices and postal agencies. The industry excludes the activities of couriers but includes organisations that operate collection points and bulk mail houses.

    Industry Products
  • Reserved mail services
  • Non-regulated mail services
  • Parcel delivery
  • Retail
  • Bulk mail services
  • Industry Activities
  • Mail services
  • Postal agency operations
  • Post office operations
  • Bulk mail services
  • Mailbox rental services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Demand from courier pick-up and delivery services
  • Demand from business process outsourcing in Australia
  • Number of households
  • Demand from online shopping

  • Current Performance
  • Falling letter volumes
  • Declining economies of scale
  • Growing use of parcels
  • Chart: Revenue Growth

  • Industry Outlook
  • Parcel services
  • Mail decline
  • Structural shifts
  • Network challenges
  • Table: Postal Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Postal Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Electricity, Gas, Water and Waste Services
  • Financial and Insurance Services
  • Public Administration and Safety
  • Consumers

  • Key Selling Industries
  • Commercial Vehicle Wholesaling
  • Fuel Retailing
  • Telecommunications and Other Electrical Goods Wholesaling

  • Products & Services
  • Parcel delivery
  • Reserved mail services
  • Retail
  • Bulk mail services
  • Non-regulated mail services
  • Chart: Postal Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Businesses communicating with businesses
  • Businesses communicating with consumers
  • Governments and government service providers
  • Consumers
  • Chart: Major Market Segmentation for the Postal Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Postal Services

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Postal Services Industry

  • Industry Globalization
    Australian Postal Corporation,
  • Table: Australian Postal Corporation - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Postal Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Postal Services Industry
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)
  • Wages (2010-2024)
  • Purchases (2010-2024)
  • Profit (2010-2024)
  • Depreciation (2010-2024)
  • Rent (2010-2024)
  • Utilities (2010-2024)
  • Other (2010-2024)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
  • A postal item weighing less than 500 grams and that is less than 20 millimetres thick.
  • Parcel
  • A postal item weighing more than 500 grams or measuring more than 20 millimetres thick.
  • Pre-Sort Letter
  • Machine-addressed letters that have been barcoded and sorted.
  • Upu
  • Universal Postal Union, a UN agency that oversees global mail services.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Postal Services market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Postal Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Postal Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Postal Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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