The whole package: The industry's performance has been mixed over the past five years

The Courier Pick-up and Delivery Services industry transports items weighing less than 30 kilograms from one destination to another, connecting businesses to their clients, and consumers to each other. The industry has undergone significant structural change over the past five years, resulting from changing conditions in its downstream markets. Declines in mining capital expenditure since 2013-14 have reduced demand from the mining sector. Additionally, Australia Post's complete acquisition of StarTrack Express has moved StarTrack's operations into the Postal Services industry. The migration of professional service firms to online forms of communication has also been diminishing the need for courier services. These trends contributed to revenue declines from 2012-13 to 2014-15...read more.

Industry Statistics & Market Size
Revenue
$5bn
Annual Growth 13-18
2.4%
Forecast Growth 18-23
Profit
Employment
16,647
Businesses
17,055

Industry Threats & Opportunities

  • Online retailers have required the industry's services to deliver goods to customers
  • The industry has expanded the reach of its services over the past five years
  • Ecommerce, particularly through custom transport for online retailers, will drive growth
  • Industry Report - Industry Locations Chapter

    The geographic spread of the industry is closely correlated with population distribution. As the function of industry establishments is to deliver goods to Australian consumers and businesses, it is important to be located near to recipients to grow the business and reduce costs. The majority of couriers are therefore located in New South Wales, Victoria and Queensland. The share of establishments located in New South Wales and Victoria has increased over the past five years, as online shopping growth has been particularly strong in these areas, giving rise to solid demand for parcel delivery services.On the other hand, the number of establishments operating in Western Australia has fallen over the past five years. Dur...purchase to read more.

    Additional Insights for the Courier Pick-up and Delivery Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Courier Pick-up and Delivery Services Industry are

  • Effective cost controls
  • Optimum capacity utilisation
  • Ability to alter services in favour of market conditions
  • IBISWorld analysts also discuss how external factors such as Household consumption expenditure and Number of businesses in the Courier Pick-up and Delivery Services industry impact industry performance..

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    What's in this report

    What is the Courier Pick-up and Delivery Services Industry?

    Industry businesses engage in the door-to-door pick-up (i.e. from residences or places of business), transport and delivery of letters, documents, parcels and other items weighing less than 30 kilograms. Industry services are provided within Australia, with the destination or origin of goods both international and domestic.

    Industry Products
  • Point-to-point delivery
  • Depot-to-point delivery
  • Set-run services
  • Intra-depot services
  • Industry Activities
  • Customised express pick-up and delivery services
  • Grocery delivery service
  • Home delivery service
  • Messenger service
  • Other pick-up and delivery services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Household consumption expenditure
  • Number of businesses
  • Demand from online shopping
  • Actual capital expenditure on mining
  • Demand from postal services

  • Current Performance
  • Retail demand builds
  • Mining spending drops
  • Competition increases
  • Chart: Revenue Growth

  • Industry Outlook
  • Internal innovation
  • External change
  • Table: Courier Pick-up and Delivery Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Courier Pick-up and Delivery Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Online Shopping
  • Consumers

  • Key Selling Industries
  • Commercial Vehicle Wholesaling
  • Computer System Design Services
  • Fuel Retailing
  • Motor Vehicle New Parts Wholesaling

  • Products & Services
  • Depot-to-point delivery
  • Point-to-point delivery
  • Intra-depot services
  • Set-run services
  • Chart: Courier Pick-up and Delivery Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Retailers
  • Professional, scientific and technical services industries
  • Wholesalers and manufacturers
  • Mining-related markets
  • Chart: Major Market Segmentation for the Courier Pick-up and Delivery Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Courier Pick-up and Delivery Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Courier Pick-up and Delivery Services Industry

  • Industry Globalization
    Toll Holdings Limited, DHL Express (Australia) Pty Limited,
  • Table: Toll Holdings Limited - financial performance
  • Table: DHL Express (Australia) Pty Limited - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Courier Pick-up and Delivery Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Courier Pick-up and Delivery Services Industry
    Includes:
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Express Delivery
  • Delivers within 24 hours.
  • Fuel Surcharge
  • Additional fee to cover the high cost of fuel.
  • Postal Service
  • Delivery services provided by the monopoly postage service provider Australia Post.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Courier Pick-up and Delivery Services market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Courier Pick-up and Delivery Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Courier Pick-up and Delivery Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Courier Pick-up and Delivery Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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