Spoonful of sugar: New customer-service based business models are projected to boost revenue

The Pharmacies industry plays an important role in community primary health care. Retail pharmacies are the primary distribution points for prescription and scheduled over-the-counter medicines. Intensifying retail competition from new internal and external operators, such as discount pharmacies and supermarkets, has gradually changed the industry's operating landscape over the past decade. These new competitive forces have increasingly polarised the industry into small, high-service pharmacies that offer allied preventative and primary healthcare services and large, high-volume, low-margin pharmacies that compete on price...read more.

Industry Statistics & Market Size
Annual Growth 15-20
Forecast Growth 20-25

Industry Threats & Opportunities

  • Intensifying retail competition has changed the industry’s operating landscape
  • Ongoing PBS price disclosure reforms have significantly influenced industry operations
  • Pharmacies will diversify revenue streams as they move towards service-based operating models
  • Industry Report - Industry Key Buyers Chapter

    The Pharmacies industry appears to exhibit moderate market share concentration, with the four largest players accounting for over 60.0% of industry revenue. However, the industry is highly fragmented, as state and territory legislation restrict pharmacy ownership. Only qualified pharmacists, and not incorporated entities, can own pharmacies. A pharmacist can only own a limited number of pharmacies. Individual operators therefore dominate the industry. The industry's ownership rules allow pharmacies owned by different pharmacists to operate under a common brand or name. Consequently, branded groups such as Priceline Pharmacy and Chemist Warehouse appear to dominate the industry. The...purchase to read more.

    Additional Insights for the Pharmacies Industry

    IBISWorld has determined the most important Key Success Factors for the Pharmacies are:

  • Membership of joint marketing/distribution operations
  • Ability to control stock on hand
  • Production of goods currently favoured by the market
  • IBISWorld analysts also discuss how external factors such as Federal funding for the Pharmaceutical Benefits Scheme and Demand from supermarket and grocery stores in the Pharmacies industry impact industry performance..

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    What's in this report

    What is the Pharmacies Industry?

    The industry includes all community or retail pharmacies that sell prescription drugs and patent medicines to general consumers. Industry firms source medicines either from pharmaceutical wholesalers or directly from upstream pharmaceutical manufacturers. Key pharmacy groups include independent community pharmacies, banner groups, friendly societies, buying groups and discount pharmacies. Hospital pharmacies and online-only pharmacies are not included in the industry.

    Industry Products
  • Prescription medicines
  • Scheduled non-prescription medicines
  • General retail
  • Industry Activities
  • Drug retailing
  • Patent medicine retailing
  • Pharmacy retailing and operation
  • Prescription and non-prescription medicine dispensing
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Federal funding for the Pharmaceutical Benefits Scheme
  • Demand from supermarket and grocery stores
  • Population aged 50 and older
  • Real household disposable income
  • Demand from department stores

  • Current Performance
  • Ongoing PBS reforms
  • Government reviews
  • Profit pressures
  • Intensifying competition
  • Industry consolidation pressures
  • Chart: Revenue Growth

  • Industry Outlook
  • Increasing competition
  • Continued profit pressures
  • New service offerings
  • Table: Pharmacies Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Pharmacies Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Consumers
  • Aged Care Residential Services

  • Key Selling Industries
  • Cosmetics and Toiletry Wholesaling
  • Cosmetics, Perfume and Toiletries Manufacturing
  • Pharmaceutical Product Manufacturing
  • Pharmaceuticals Wholesaling

  • Products & Services
  • Prescription medicines
  • General retail
  • Scheduled non-prescription medicines
  • Chart: Pharmacies Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Consumers aged 45 to 64
  • All other consumers
  • Consumers aged 65 and over
  • Chart: Major Market Segmentation for the Pharmacies Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Pharmacies

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Pharmacies Industry

  • Industry Globalization
    My Chemist Retail Group, Sigma Healthcare Limited, EBOS Group Limited, Australian Pharmaceutical Industries Limited,
  • Table: My Chemist Retail Group - financial performance
  • Table: Sigma Healthcare Limited - financial performance
  • Table: EBOS Group Limited - financial performance
  • Table: Australian Pharmaceutical Industries Limited - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Pharmacies Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Pharmacies Industry
  • Industry Revenue (2011-2025)
  • Industry Gross Product (2011-2025)
  • Establishments (2011-2025)
  • Businesses (2011-2025)
  • Employment (2011-2025)
  • Wages (2011-2025)
  • Wages (2011-2025)
  • Purchases (2011-2025)
  • Profit (2011-2025)
  • Depreciation (2011-2025)
  • Rent (2011-2025)
  • Utilities (2011-2025)
  • Other (2011-2025)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Banner Groups
  • Groups of individually-owned stores formed to provide operational support, and undertake joint advertising and promotions.
  • General Sales Medicines (Gsm)
  • Unscheduled medicines that can be sold outside of a pharmacy.
  • Schedule 2 Pharmacy Medicines
  • Non-prescription medicines that can only be sold by a pharmacy.
  • Schedule 3 Pharmacist-Only Medicines
  • Non-prescription medicines that can only be sold through a pharmacy under pharmacist advice.
  • Section 90 Approved Pharmacies
  • Pharmacies authorised to supply PBS medicines under Section 90 of the National Health Act 1953.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Pharmacies market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Pharmacies:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Pharmacies market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Pharmacies, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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