State of disrepair: Revenue is set to decline as retail prices fall relative to repair costs

The Domestic Appliance Repair and Maintenance industry is highly fragmented. Operators in the industry provide repair services for a range of household products, including toasters, kettles, refrigerators and washing machines. Due to rapid technological change, frequent upgrades and new product introductions, repair services for some small domestic appliances have almost become redundant. Prices have fallen for many household appliances, largely due to low-priced imports significantly growing in volume, contributing to declines in industry revenue over the past five years.Demand for the industry's services is largely counter-cyclical (i.e...read more.

Industry Statistics & Market Size
Revenue
$1bn
Annual Growth 13-18
1.1%
Forecast Growth 18-23
Profit
Employment
8,820
Businesses
2,509
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • The industry has been struggling to remain relevant in an age of rapid technological change
  • Low income growth and weak consumer sentiment have increased demand for the industry’s services
  • Ongoing technological advancements are projected to reduce demand for industry services
  • Industry Report - Industry Analysis Chapter

    The Domestic Appliance Repair and Maintenance industry has performed moderately well over the past five years, despite mixed economic and environmental conditions making the industry partly counter-cyclical. Weak growth in discretionary income and low consumer sentiment have benefited the industry, while low demand growth has pushed down margins. Some repair and maintenance services are becoming redundant for many small and low-cost household appliances. Additionally, many modern appliances have aged beyond their warranty and are often cheaper to replace than repair.Revenue and profitIndustry revenue is expected to increase at an annualised 1.1% over the five years through 2017-18, to total $1.3 billion in the current year. Thi...purchase to read more.

    Additional Insights for the Domestic Appliance Repair and Maintenance Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Domestic Appliance Repair and Maintenance Industry are

  • Provision of superior after-sales service
  • Access to highly skilled workforce
  • Proximity to key markets
  • IBISWorld analysts also discuss how external factors such as Demand from domestic appliance retailing and Real household discretionary income in the Domestic Appliance Repair and Maintenance industry impact industry performance..

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    What's in this report

    What is the Domestic Appliance Repair and Maintenance Industry?

    Companies in the industry repair and maintain household electrical, electronic and gas appliances. These appliances include domestic air conditioners, electrical heating equipment, stoves, televisions and washing machines. Repairs and maintenance carried out under warranty by manufacturers or wholesalers, or local branches of foreign manufacturers, are not included in the industry.

    Industry Products
  • Refrigerator repairs and maintenance services
  • Laundry appliance repairs and maintenance
  • Oven and stove repairs
  • Television and stereo repairs
  • Other kitchen appliances repairs
  • Other household appliances repairs
  • Air conditioning repairs and maintenance
  • Industry Activities
  • Household air conditioner and electric heating equipment repair
  • Radio and stereo repair (except car radios)
  • Household refrigerator repair
  • Repair of household electrical appliances
  • Sewing machine repair
  • Household stove and oven repair
  • Television repair and maintenance services
  • Household washing machine and clothes dryer repair
  • DVD and Blu-ray player repair
  • Microwave oven repair
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Demand from domestic appliance retailing
  • Real household discretionary income
  • Consumer sentiment index
  • Trade-weighted index
  • Base metals price index

  • Current Performance
  • Revenue and profit
  • Mixed operating environment
  • Repair or replace
  • Chart: Revenue Growth

  • Industry Outlook
  • Declining revenue
  • Technology changes
  • Employment and enterprises
  • Table: Domestic Appliance Repair and Maintenance Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Domestic Appliance Repair and Maintenance Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Consumers

  • Key Selling Industries
  • Electric Cable and Wire Manufacturing
  • Household Appliance Manufacturing
  • Power Automation Products and Other Electrical Equipment Manufacturing
  • Telecommunications and Other Electrical Goods Wholesaling

  • Products & Services
  • Refrigerator repairs and maintenance services
  • Laundry appliance repairs and maintenance
  • Oven and stove repairs
  • Television and stereo repairs
  • Air conditioning repairs and maintenance
  • Other household appliances repairs
  • Other kitchen appliances repairs
  • Chart: Domestic Appliance Repair and Maintenance Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Highest household income quintile
  • Fourth household income quintile
  • Third household income quintile
  • Second household income quintile
  • Lowest household income quintile
  • Chart: Major Market Segmentation for the Domestic Appliance Repair and Maintenance Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Purchases
  • Rent
  • Depreciation and utilities
  • Other
  • Chart: Cost Structure Benchmarking – Sector vs Domestic Appliance Repair and Maintenance

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Domestic Appliance Repair and Maintenance Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Domestic Appliance Repair and Maintenance Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Domestic Appliance Repair and Maintenance Industry
    Includes:
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Deflation
  • A general decline in pricing, often due to decreased demand or lower input costs.
  • Energy Ratings
  • An energy rating system that provides information to consumers regarding the energy used by appliances.
  • Whitegoods
  • A household appliance used for purposes such as cooking, cleaning and food preservation.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Domestic Appliance Repair and Maintenance market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Domestic Appliance Repair and Maintenance:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Domestic Appliance Repair and Maintenance market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Domestic Appliance Repair and Maintenance, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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