Malfunctioning: Cheap hardware is reducing demand by encouraging replacement over repair

IBISWorld’s Computer and Electronic Equipment Repair market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.


Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Annual Growth
2012 - 2017
Annual Growth
2017 - 2022

Industry Analysis & Industry Trends

The Computer and Electronic Equipment Repair industry is being affected by two clear shifts in business operations that spell trouble for the long-term viability of computer and electronic equipment maintenance services. Although relatively few people in Australia have the necessary expertise to repair their own computer, the growing tendency for companies and households to lease computers and electronic equipment often means that these products are replaced when (or before) they malfunction. In addition, more companies are investing in their own in-house IT teams, which is reducing the demand for computer repairs from industry firms.

The industry’s low barriers to entry mean there is a relatively high number of firms operating within the industry...

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Industry Report - Starting a New Business Chapter

Entry barriers are low to the industry for new equipment repair companies due to relatively low start-up costs and limited benefit from economies of scale. There are higher entry barriers for specialist computer maintenance firms, for two reasons. Companies that sell and lease computers are likely to offer free servicing as part of any contract. As computer technology becomes more advanced and proprietary in nature, it becomes increasingly difficult to cover all different forms of computing.

Start-up costs generally include suitable repair equipment and software. As these are relatively low, it is not costly for new small firms to enter the industry. However, it is more difficult for a start-up company to find a market than to establish a business. Fur..

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Industry Products

What is the Computer and Electronic Equipment Repair Industry?

Companies in the Computer and Electronic Equipment repair industry provide a range of repair and maintenance services on computers, office equipment, medical equipment, electronic instruments and other electronic equipment (excluding domestic appliances). The industry excludes support services provided by computer and equipment manufacturers and wholesalers.

Industry Products
Computer repairs and maintenance
Medical equipment repairs and maintenance
Other electronic equipment repairs
Office equipment repairs and maintenance
Telephone equipment repairs and maintenance
Industry Activities
Communication equipment repair and maintenance services
Computer repair and maintenance services
Computer peripheral equipment repair services
Dental equipment repair and maintenance services
Diagnostic equipment repair and maintenance services
Optical instrument repair and maintenance services
Other electronic and precision equipment repair and maintenance services
Medical and surgical equipment repair and maintenance services
Office machine repair and maintenance services
Telephone equipment repair and maintenance services

Table of Contents

About this Industry

Industry Definition
Main Activities
Similar Industries
Additional Resources

Industry at a Glance

Industry Performance

Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

Products & Markets

Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations

Competitive Landscape

Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
industry Globalisation

Major Companies

Operating Conditions

Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance

Key Statistics

Industry Data
Annual Change
Key Ratios

Jargon & Glossary

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