Overview

Malfunctioning: Cheap hardware is reducing demand by encouraging replacement over repair

IBISWorld’s Computer and Electronic Equipment Repair market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

REPORT SNAPSHOT

Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Revenue
$2bn
Annual Growth
2012 - 2017
-0.9%
Annual Growth
2017 - 2022
Profit
Employment
11,770
Business
3,965

Industry Threats & Opportunities

  • The industry has been facing declining demand, due to the rise of in-house IT services
  • Smaller players have exited the industry, not being able to maintain profit levels or reduce wages
  • Computer retailing is likely to add to industry revenue falls, making it easier to replace than repair

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    Industry Analysis & Industry Trends

    The Computer and Electronic Equipment Repair industry is being affected by two clear shifts in business operations that spell trouble for the long-term viability of computer and electronic equipment maintenance services. Although relatively few people in Australia have the necessary expertise to repair their own computer, the growing tendency for companies and households to lease computers and electronic equipment often means that these products are replaced when (or before) they malfunction. In addition, more companies are investing in their own in-house IT teams, which is reducing the demand for computer repairs from industry firms.

    The industry’s low barriers to entry mean there is a relatively high number of firms operating within the industry...

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    Industry Report - Industry Investment Chapter

    The industry has a medium capital intensity level due to high labour inputs and moderate capital requirements. For every dollar required for industry wages in 2016-17, approximately $0.14 will be invested in capital equipment and vehicles during the year. This shows that computer and electronic equipment repair and maintenance services are moderately labour intensive. With industry wages increasing as a proportion of industry revenue in the past five years, and with depreciation also rising, the capital intensity level has remained stable. This trend is projected to continue over the five years through 2021-22.

    There are a large number of potential computer and electronic equipment faults, making repair services job-specific. Thi..

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    Additional Insights for the Computer and Electronic Equipment Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Computer and Electronic Equipment Repair Industry are

  • Provision of quality services
  • Economies of scope
  • Having contacts within key markets
  • IBISWorld analysts also discuss how external factors such as Demand from computer and computer peripheral wholesaling and Demand from computer system design services in the Computer and Electronic Equipment Repair industry impact industry performance..

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    Industry Products

    What is the Computer and Electronic Equipment Repair Industry?

    Companies in the Computer and Electronic Equipment repair industry provide a range of repair and maintenance services on computers, office equipment, medical equipment, electronic instruments and other electronic equipment (excluding domestic appliances). The industry excludes support services provided by computer and equipment manufacturers and wholesalers.

    Industry Products
    Computer repairs and maintenance
    Medical equipment repairs and maintenance
    Other electronic equipment repairs
    Office equipment repairs and maintenance
    Telephone equipment repairs and maintenance
    Industry Activities
    Communication equipment repair and maintenance services
    Computer repair and maintenance services
    Computer peripheral equipment repair services
    Dental equipment repair and maintenance services
    Diagnostic equipment repair and maintenance services
    Optical instrument repair and maintenance services
    Other electronic and precision equipment repair and maintenance services
    Medical and surgical equipment repair and maintenance services
    Office machine repair and maintenance services
    Telephone equipment repair and maintenance services

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Demand from computer and computer peripheral wholesaling
  • Demand from computer system design services
  • Demand from computer and software retailing
  • Demand from health care and social assistance
  • Internet connections
  • Households with internet access

  • Current Performance
  • Revenue trends
  • Demand and profit
  • Replacement trends
  • Structure and employment
  • Chart: Revenue Growth

  • Industry Outlook
  • Revenue and profit
  • Future industry trends
  • Outsourcing and regulation
  • Structure and employment
  • Table: Computer and Electronic Equipment Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Computer and Electronic Equipment Repair Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • State Government Administration
  • Education and Training
  • Health Care and Social Assistance
  • Finance
  • Professional Services
  • Consumers

  • Key Selling Industries
  • Computer and Computer Peripheral Wholesaling
  • Computer and Electronic Office Equipment Manufacturing
  • Medical and Scientific Equipment Wholesaling

  • Products & Services
  • Computer repairs and maintenance
  • Medical equipment repairs and maintenance
  • Other electronic equipment repairs
  • Office equipment repairs and maintenance
  • Telephone equipment repairs and maintenance
  • Chart: Computer and Electronic Equipment Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Commercial businesses
  • Hospitals and medical establishments
  • Households
  • Government sector
  • Non-profit and other organisations
  • Chart: Major Market Segmentation for the Computer and Electronic Equipment Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Computer and Electronic Equipment Repair

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Computer and Electronic Equipment Repair Industry

  • Industry Globalization
    Major Companies
    There are no major players in this industry
    Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Computer and Electronic Equipment Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Computer and Electronic Equipment Repair Industry
    Includes:
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
    Lans
  • A local area network that connects computers to each other within a small region, such as an office or home.
  • Mainframes
  • A powerful computer with high storage capacity, typically used by institutions rather than by households.
  • Virus
  • A malicious computer program designed to damage data, usually spread via infected e-mail attachments.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Computer and Electronic Equipment Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Computer and Electronic Equipment Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Computer and Electronic Equipment Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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