Malfunctioning: Cheap hardware is reducing demand by encouraging replacement over repair

The Computer and Electronic Equipment Repair industry is being affected by two clear shifts in business operations, which could indicate difficulties for the long-term viability of computer and electronic equipment maintenance services. Few people in Australia have the necessary expertise to repair their own computer. However, the growing tendency for companies and households to lease computers and electronic equipment often means that these products are replaced when they malfunction. Additionally, more companies are investing in their own in-house IT teams, which has reduced demand for computer repairs from industry firms.The number of industry enterprises is comparatively high, which is partly due to the industry's low barriers to entry...read more.

Industry Statistics & Market Size
Revenue
$2bn
Annual Growth 13-18
-0.4%
Forecast Growth 18-23
Profit
Employment
12,010
Businesses
3,951
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Industry firms have faced declining demand due to the rise of in-house IT services
  • Many smaller players have exited the industry due to falling profit margins
  • The falling cost of computer components will make it cheaper to replace faulty computers
  • Industry Report - Industry Key Buyers Chapter

    The Computer and Electronic Equipment Repair industry has a low level of market share concentration. The largest four industry operators are estimated to account for less than 6% of total industry revenue in 2017-18. The industry has become increasingly fragmented in the past five years as smaller firms that specialise in niche markets and products remain in operation. As computer manufacturers and wholesalers provide improved after-sales service, the areas of expertise required to be of value to computer users is becoming narrower.There has been little consolidation or acquisition activity in the industry in the past five years and there is no indication that industry concentration will change notably alter over the next five years. Thi...purchase to read more.

    Additional Insights for the Computer and Electronic Equipment Repair Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Computer and Electronic Equipment Repair Industry are

  • Provision of quality services
  • Economies of scope
  • Having contacts within key markets
  • IBISWorld analysts also discuss how external factors such as Demand from computer and computer peripheral wholesaling and Demand from computer system design services in the Computer and Electronic Equipment Repair industry impact industry performance..

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    What's in this report

    What is the Computer and Electronic Equipment Repair Industry?

    Industry companies provide a range of repair and maintenance services on computers, office equipment, medical equipment, electronic instruments and other electronic equipment (excluding domestic appliances). The industry excludes support services provided by computer and equipment manufacturers and wholesalers.

    Industry Products
  • Computer repairs and maintenance
  • Medical equipment repairs and maintenance
  • Other electronic equipment repairs
  • Office equipment repairs and maintenance
  • Telephone equipment repairs and maintenance
  • Industry Activities
  • Communication equipment repair and maintenance services
  • Computer repair and maintenance services
  • Computer peripheral equipment repair services
  • Dental equipment repair and maintenance services
  • Diagnostic equipment repair and maintenance services
  • Optical instrument repair and maintenance services
  • Other electronic and precision equipment repair and maintenance services
  • Medical and surgical equipment repair and maintenance services
  • Office machine repair and maintenance services
  • Telephone equipment repair and maintenance services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Demand from computer and computer peripheral wholesaling
  • Demand from computer system design services
  • Demand from computer and software retailing
  • Demand from health care and social assistance
  • Internet connections
  • Households with internet access

  • Current Performance
  • Revenue trends
  • Demand and profit
  • Replacement trends
  • Structure and employment
  • Chart: Revenue Growth

  • Industry Outlook
  • Revenue and profit
  • Future industry trends
  • Outsourcing and regulation
  • Structure and employment
  • Table: Computer and Electronic Equipment Repair Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Computer and Electronic Equipment Repair Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • State Government Administration
  • Education and Training
  • Health Care and Social Assistance
  • Finance
  • Professional Services
  • Consumers

  • Key Selling Industries
  • Computer and Computer Peripheral Wholesaling
  • Computer and Electronic Office Equipment Manufacturing
  • Medical and Scientific Equipment Wholesaling

  • Products & Services
  • Computer repairs and maintenance
  • Medical equipment repairs and maintenance
  • Telephone equipment repairs and maintenance
  • Other electronic equipment repairs
  • Office equipment repairs and maintenance
  • Chart: Computer and Electronic Equipment Repair Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • Commercial businesses
  • Hospitals and medical establishments
  • Households
  • Government sector
  • Non-profit and other organisations
  • Chart: Major Market Segmentation for the Computer and Electronic Equipment Repair Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Purchases
  • Depreciation
  • Rent and utilities
  • Other
  • Chart: Cost Structure Benchmarking – Sector vs Computer and Electronic Equipment Repair

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Computer and Electronic Equipment Repair Industry

  • Industry Globalization
    There are no major players in this industry. This report includes analysis of other companies.
    Capital Intensity
  • Chart: Level of Capital Intensity for the Computer and Electronic Equipment Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Computer and Electronic Equipment Repair Industry
    Includes:
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Lans
  • A local area network that connects computers to each other within a small region, such as an office or home.
  • Mainframes
  • A powerful computer with high storage capacity, typically used by institutions rather than by households.
  • Virus
  • A malicious computer program designed to damage data, usually spread via infected e-mail attachments.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Computer and Electronic Equipment Repair market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Computer and Electronic Equipment Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Computer and Electronic Equipment Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Computer and Electronic Equipment Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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