Shutting down: Steadily falling demand for maintenance services has led to revenue declines

The Computer and Electronic Equipment Repair industry is being affected by two clear shifts in business operations, which could indicate difficulties for the long-term viability of computer and electronic equipment maintenance services. Few people in Australia have the necessary expertise to repair their own computer. However, the growing tendency for companies and households to lease computers and electronic equipment often means that these products are replaced when they malfunction. Additionally, more companies are investing in their own in-house IT teams, which has reduced demand for computer repairs from industry firms.The number of industry enterprises is high, which is partly due to the industry's low barriers to entry...read more.

Industry Statistics & Market Size
Revenue
$3bn
Annual Growth 14-19
-0.4%
Forecast Growth 19-24
x.x%lock
Profit
x.x%lock
Employment
10,920
Businesses
3,918
Market Share of Companies
There are no companies with a dominant market share in this industry

Industry Threats & Opportunities

  • Industry firms have faced declining demand due to the rise of in-house IT services
  • Many smaller players have exited the industry due to falling profit margins
  • The falling cost of computer components will make it cheaper to replace faulty computers

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    Industry Report - Industry Locations Chapter

    The geographic distribution of enterprises and revenue across the industry is largely influenced by population and business numbers. Based on this, the industry is dominant on the eastern seaboard, with New South Wales, Victoria and Queensland estimated to account for 80.1% of industry revenue in 2018-19, and 80.3% of industry enterprises. These states account for a high proportion of small and large businesses, which require computer and electronic equipment repair and maintenance services. The high populations in these states also drive household demand for PC and laptop repairs and maintenance by the industry.The other states and territories tend to follow similar patterns, particularly based on population. An exception is the ACT, which is estimated to account for 1.8% o...purchase to read more.

    Additional Insights for the Computer and Electronic Equipment Repair Industry

    IBISWorld has determined the most important Key Success Factors for the Computer and Electronic Equipment Repair are:

  • Provision of quality services
  • Economies of scope
  • Having contacts within key markets

    • IBISWorld analysts also discuss how external factors such as Demand from professional services and Demand from computer and computer peripheral wholesaling in the Computer and Electronic Equipment Repair industry impact industry performance..

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    What's in this report

    Industry Products

    What is the Computer and Electronic Equipment Repair Industry?

    Industry companies provide a range of repair and maintenance services on computers, office equipment, medical equipment, electronic instruments and other electronic equipment (excluding domestic appliances). The industry excludes support services provided by computer and equipment manufacturers and wholesalers.

    Industry Products
  • Computer repairs and maintenance
  • Medical equipment repairs and maintenance
  • Other electronic equipment repairs
  • Office equipment repairs and maintenance
  • Telephone equipment repairs and maintenance
    • Industry Activities
  • Communication equipment repair and maintenance services
  • Computer repair and maintenance services
  • Computer peripheral equipment repair services
  • Dental equipment repair and maintenance services
  • Diagnostic equipment repair and maintenance services
  • Optical instrument repair and maintenance services
  • Other electronic and precision equipment repair and maintenance services
  • Medical and surgical equipment repair and maintenance services
  • Office machine repair and maintenance services
  • Telephone equipment repair and maintenance services
    • Table of Contents

    About this Industry

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources

    Industry at a Glance

    Industry Statistics Snapshot
    Industry Structure
    Executive Summary

    Industry Performance

    Executive Summary
    Key External Drivers
  • Demand from professional services
  • Demand from computer and computer peripheral wholesaling
  • Demand from computer and software retailing
  • Demand from computer system design services
  • Demand from health care and social assistance
  • Mobile internet connections

    • Current Performance
  • Revenue trends
  • Demand and profit
  • Replacement trends
  • Structure and employment
  • Chart: Revenue Growth

    • Industry Outlook
  • Revenue and profit
  • Future industry trends
  • Outsourcing and regulation
  • Structure and employment
  • Table: Computer and Electronic Equipment Repair Industry Revenue Outlook

    • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Computer and Electronic Equipment Repair Industry Lifecycle vs The Economy

    • Products & Markets

    Supply Chains
    Key Buying Industries
  • State Government Administration
  • Education and Training
  • Health Care and Social Assistance
  • Finance
  • Professional Services
  • Consumers

    • Key Selling Industries
  • Computer and Computer Peripheral Wholesaling
  • Computer and Electronic Office Equipment Manufacturing
  • Medical and Scientific Equipment Wholesaling

    • Products & Services
  • Computer repairs and maintenance
  • Medical equipment repairs and maintenance
  • Telephone equipment repairs and maintenance
  • Other electronic equipment repairs
  • Office equipment repairs and maintenance
  • Chart: Computer and Electronic Equipment Repair Industry Products and Services Segmentation

    • Demand Determinants
    Major Markets
  • Commercial businesses
  • Hospitals and medical establishments
  • Households
  • Government sector
  • Wholesalers and retailers
  • Non-profit and other organisations
  • Chart: Major Market Segmentation for the Computer and Electronic Equipment Repair Industry

    • International Trade
    Business Locations
    Chart: Business Locations by State

    Competitive Landscape

    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Computer and Electronic Equipment Repair

    • Basis of Competition
  • Internal competition
  • External competition

    • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Computer and Electronic Equipment Repair Industry

    • Industry Globalization

    Major Companies

    There are no major players in this industry. This report includes analysis of other companies.

    Operating Conditions

    Capital Intensity
  • Chart: Level of Capital Intensity for the Computer and Electronic Equipment Repair Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

    • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

    • Regulation & Policy
    Industry Assistance

    Key Statistics

    Table: Industry Data for the Computer and Electronic Equipment Repair Industry
    Includes:
  • Industry Revenue (2010-2024)
  • Industry Gross Product (2010-2024)
  • Establishments (2010-2024)
  • Businesses (2010-2024)
  • Employment (2010-2024)
  • Wages (2010-2024)

    • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data

    Jargon & Glossary

    Lans
  • A local area network that connects computers to each other within a small region, such as an office or home.
    • Mainframes
  • A powerful computer with high storage capacity, typically used by institutions rather than by households.
    • Virus
  • A malicious computer program designed to damage data, usually spread via infected e-mail attachments.
    • What Our Customers Say
    Why buy this report?

    IBISWorld’s Computer and Electronic Equipment Repair market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Computer and Electronic Equipment Repair:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Computer and Electronic Equipment Repair market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Computer and Electronic Equipment Repair, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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