Helping hand: The focus on in-home and community care leads to industry growth

IBISWorld’s Personal Welfare Services market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.


Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Annual Growth
2012 - 2017
Annual Growth
2017 - 2022

Industry Threats & Opportunities

  • Small, non-profit firms that rely on government funding and volunteers dominate the industry
  • Governments have boosted welfare funding in response to higher demand for industry services
  • Pressure from long-term unemployed individuals will continue straining the welfare system

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    Industry Analysis & Industry Trends

    The Personal Welfare Services industry provides community and welfare services to disadvantaged individuals, including children and the aged. Many users of the industry's services are enduring economic hardship, and others have long-term disabilities. Welfare services include those designed to assist the frail and disabled within community settings, thereby circumventing the need for institutional care. Other services involve early intervention, prevention and counselling. The industry is dominated by small, non-profit social service organisations that rely on government funding and volunteers to operate.

    Welfare providers in Australia have benefited from high levels of government funding over the past decade, as spending on welfare has grown significantly...

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    Industry Report - Industry Analysis Chapter

    The Personal Welfare Services industry has performed well over the past five years. Industry revenue is expected to rise at an annualised 7.8% over the five years through 2016-17, driven by strong demand and supply variables. Providing welfare services is a counter-cyclical activity: as the economy’s performance improves, fewer people need government or other organised assistance. Over the past five years, rising unemployment and underemployment have increased the incidence of family breakdown, disparity in household incomes, single-parent families, single-person households, drug dependence, alcohol abuse and gambling addiction. All of these factors have boosted demand for the industry’s services. Acc..

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    Additional Insights for the Personal Welfare Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Personal Welfare Services Industry are

  • Ability to raise revenue from additional sources
  • Must comply with government regulations
  • Having an effective performance monitoring system
  • IBISWorld analysts also discuss how external factors such as Level of social assistance and Population aged 50 and older in the Personal Welfare Services industry impact industry performance..

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    Industry Products

    What is the Personal Welfare Services Industry?

    The Personal Welfare Services industry provides social support services directly to clients. These include adoption services, aged-care assistance, disabilities assistance, youth welfare and welfare counselling services. Such services do not include accommodation services, except on a short-stay basis.

    Industry Products
    Advocacy and counselling services
    Aged-care assistance
    Disability assistance
    Youth welfare services
    Industry Activities
    Adoption services
    Adult day-care centre operation
    Alcoholics Anonymous operation
    Disabilities assistance services
    Marriage guidance services
    soup kitchens
    Welfare counselling
    Youth welfare services
    Aged-care assistance services

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Level of social assistance
  • Population aged 50 and older
  • National unemployment rate
  • Real household disposable income
  • Number of divorces

  • Current Performance
  • Demand and provision trends
  • Government funding and policies
  • Chart: Revenue Growth

  • Industry Outlook
  • Government funding
  • Private money
  • Table: Personal Welfare Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Personal Welfare Services Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Consumers

  • Key Selling Industries
  • Commercial Cleaning Services
  • Employment Placement and Recruitment Services
  • Real Estate Services
  • Religious Services

  • Products & Services
  • Aged-care assistance
  • Disability assistance
  • Other
  • Youth welfare services
  • Advocacy and counselling services
  • Chart: Personal Welfare Services Industry Products and Services Segmentation

  • Demand Determinants
    Major Markets
  • People aged 65 and over
  • Children, youths and family
  • People with a disability
  • Other welfare recipients
  • Chart: Major Market Segmentation for the Personal Welfare Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Profit
  • Wages
  • Purchases
  • Depreciation and other costs
  • Chart: Cost Structure Benchmarking – Sector vs Personal Welfare Services

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Personal Welfare Services Industry

  • Industry Globalization
    Major Companies
    There are no major players in this industry
    Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Personal Welfare Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Personal Welfare Services Industry
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
  • Introduced in July 2015, the new Commonwealth Home Support Programme (CHSP) replaces previous home and community-based services programs for older people provided by state and federal governments.
  • Ndis
  • Stands for National Insurance Disability Scheme, which provides coverage, long-term care, early intervention and advisory services for Australians with disabilities and their families and carers.
  • Underemployment
  • Where people are employed in jobs below their capacity or for reduced hours.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Personal Welfare Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Personal Welfare Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Personal Welfare Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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