Overview

Rearranged: Online platforms have been replacing the industry's traditional business model

IBISWorld’s Travel Agency and Tour Arrangement Services market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.

REPORT SNAPSHOT

Industry Threats & Opportunities

  • Inbound and outbound tourism numbers have risen steadily, supporting revenue growth
  • Competition from metasearch websites has intensified, negatively affecting the industry
  • Demand for tour organisation from domestic travellers is anticipated to increase

  • shopping_cartBUY NOW TO READ MORE

    Industry Analysis & Industry Trends

    The Travel Agency and Tour Arrangement Services industry has undergone significant structural changes over the past five years. The traditional bricks-and-mortar travel agency revenue model, with high commission rates and service fees, has been challenged by the rapid uptake of online booking platforms. Online-only booking facilities such as Webjet, Expedia and Booking.com have become more popular. This has placed downwards pressure on commission rates and service fees, with consumers benefiting from having different travel arrangement choices. Major players, such as Flight Centre and Helloworld, have responded by introducing their own online platforms or acquiring existing firms...

    shopping_cartBUY NOW TO READ MORE

    Industry Report - Industry Key Buyers Chapter

    The Travel Agency and Tour Arrangement Services industry has a low level of market share concentration, with the top four operators estimated to account for under 40% of industry revenue in 2017-18. Market share concentration has decreased over the past five years, although trends have varied among different service segment. Among large brand name travel agencies, consolidation has been prevalent. Bricks-and-mortar travel agencies, online travel agencies and travel consolidators have begun to merge or acquire one another to become more vertically integrated. This has allowed firms to reduce overhead costs, increase marketing synergies and ultimately offer lower retail prices to consumers. How..

    shopping_cartBUY NOW TO READ MORE

    Additional Insights for the Travel Agency and Tour Arrangement Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Travel Agency and Tour Arrangement Services Industry are

  • Access to the latest available and most efficient technology and techniques
  • Experienced work force
  • Having links with suppliers
  • IBISWorld analysts also discuss how external factors such as International travel by Australians and Consumer sentiment index in the Travel Agency and Tour Arrangement Services industry impact industry performance..

    shopping_cartBUY NOW TO READ MORE

    Look under the hood?

    Download a FREE sample report

    Top 500 Companies List
    has been released

    Click here for more

    Industry Products

    What is the Travel Agency and Tour Arrangement Services Industry?

    Industry firms primarily provide travel information, reservation and booking services for transport (e.g. planes, ships and rental cars), accommodation (e.g. hotels, motels and serviced apartments) and tourist attractions (e.g. theme and amusement parks and museums) to individuals and business travellers. The industry also includes internet travel-booking services.

    Industry Products
    Leisure travel services
    Travel consolidating services
    Inbound tour services
    Business and government travel services
    Industry Activities
    Booking service provision
    Arranging and assembling tours
    Ticket selling
    Tour retailing
    Tour wholesaling
    Travel agency operation

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • International travel by Australians
  • Consumer sentiment index
  • Real household discretionary income
  • Total visitor nights
  • International travel to Australia

  • Current Performance
  • Industry structure
  • Online migration
  • Participation
  • Travel market trends
  • Chart: Revenue Growth

  • Industry Outlook
  • Profit and integration
  • Leisure and business markets
  • Industry participation
  • Technological advances
  • Table: Travel Agency and Tour Arrangement Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Travel Agency and Tour Arrangement Services Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Consumers

  • Key Selling Industries
  • Caravan Parks and Camping Grounds
  • Domestic Airlines
  • Holiday Houses, Flats and Hostels
  • Hotels and Resorts
  • International Airlines
  • Long Distance Bus Transport
  • Motels
  • Urban Bus and Tramway Transport
  • Water Passenger Transport

  • Products & Services
  • Leisure travel services
  • Business and government travel services
  • Travel consolidating services
  • Inbound tour services
  • Chart: Travel Agency and Tour Arrangement Services Industry Products and Services Segmentation

  • Demand Determinants
  • Leisure
  • Business
  • Supply side conditions

  • Major Markets
  • Australians travelling internationally
  • Australian domestic leisure travellers
  • Australian business and government travellers
  • International visitors
  • Chart: Major Market Segmentation for the Travel Agency and Tour Arrangement Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Travel Agency and Tour Arrangement Services

  • Basis of Competition
    Barriers to Entry
  • Table: Barrier to Entry Checklist for the Travel Agency and Tour Arrangement Services Industry

  • Industry Globalization
    Major Companies
    Flight Centre Travel Group LimitedHelloworld Limited
  • Table: Flight Centre Travel Group Limited - financial performance
  • Table: Helloworld Limited - financial performance

  • Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Travel Agency and Tour Arrangement Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Travel Agency and Tour Arrangement Services Industry
    Includes:
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
    Ground-Content
  • The land transport portion of an itinerary, as opposed to air travel.
  • Inbound Tour Operator (Ito)
  • ITOs are firms that coordinate tour arrangements for overseas wholesalers or travel agents.
  • Metasearch Websites
  • These sites aggregate online travel products, which then connect consumers directly to the website of a supplier.
  • Online Travel Agency (Ota)
  • An online-only firm that provides tour, accommodation and travel packages to consumers.
  • Shopfront
  • Traditional bricks-and-mortar shop that sells travel plans with a high level of personal agent input.
  • Total Transaction Value (Ttv)
  • Value of the underlying travel services sold. Agents generate a commission from the TTV.
  • Travel Consolidators
  • Firms that wholesale transport, tour or accommodation services to travel agents.
  • Travel Service Providers
  • Firms that provide an accommodation, transport or tour service.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Travel Agency and Tour Arrangement Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Travel Agency and Tour Arrangement Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Travel Agency and Tour Arrangement Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

    Contact Us

    Want to speak to a representative? Call us.

    clear