Pay attention: Increased outsourcing trends have boosted industry revenue

IBISWorld’s Payroll and Other Office Administrative Services market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.


Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Annual Growth
2012 - 2017
Annual Growth
2017 - 2022

Industry Analysis & Industry Trends

The Payroll and Other Office Administrative Services industry has benefited from higher demand for outsourced services over the past five years. Downstream markets have widely accepted the perceived cost reduction benefits of outsourcing back-office functions. The industry comprises many small businesses that service narrow regional markets. However, larger industry players have become increasingly prominent, as many have increased their scale in response to strong competition from offshore outsourcing firms. Offshore competitors can generally offer lower prices due to their access to cheaper labour. Competition also stems from firms that provide self-managed software solutions, through which companies can efficiently process their own payroll and administrative functions...

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Industry Report - Starting a New Business Chapter

Barriers to entry for the industry are low, largely due to the highly fragmented nature and the large number of small enterprises. Most operators employ fewer than 20 people and typically focus on serving small- and medium-sized enterprises. This means smaller potential entrants are not restricted from the market due to the presence of well-established industry firms. At the other end of the scale, large organisations use the services of large industry players such as Automatic Data Processing Limited, due to the breadth of services offered.

Due to the low capital investment requirements for industry activities, potential entrants primarily require skilled labour and relevant software to start up operations. In ..

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Industry Products

What is the Payroll and Other Office Administrative Services Industry?

The industry includes companies that primarily provide a range of everyday office administrative services such as clerical, billing and record keeping, and also payroll services on a contract or fee basis. These companies support business operations but do not provide staff to carry out all operations of an organisation.

Industry Products
Billing and record keeping
Payroll processing
Other administrative services
Industry Activities
Billing and record-keeping services
Payroll processing services
Clerical services
Reception services
Business administrative services
Other office administrative services

Table of Contents

About this Industry

Industry Definition
Main Activities
Similar Industries
Additional Resources

Industry at a Glance

Industry Performance

Executive Summary
Key External Drivers
Current Performance
Industry Outlook
Industry Life Cycle

Products & Markets

Supply Chain
Products & Services
Demand Determinants
Major Markets
International Trade
Business Locations

Competitive Landscape

Market Share Concentration
Key Success Factors
Cost Structure Benchmarks
Basis of Competition
Barriers to Entry
industry Globalisation

Major Companies

Operating Conditions

Capital Intensity
Technology & Systems
Revenue Volatility
Regulation & Policy
Industry Assistance

Key Statistics

Industry Data
Annual Change
Key Ratios

Jargon & Glossary

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