Pay attention: Increased outsourcing trends have boosted industry revenue

IBISWorld’s Payroll and Other Office Administrative Services market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.


Market Share of Companies
There are no companies with a dominant market share in this industry
Industry Statistics & Market Size
Annual Growth
2012 - 2017
Annual Growth
2017 - 2022

Industry Threats & Opportunities

  • Downstream markets have widely accepted the cost benefits of outsourcing back-office functions
  • More businesses have been passing back-office activities to specialised industry service providers
  • Industry demand is likely to fall due to competition from offshore business process outsourcing firms

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    Industry Analysis & Industry Trends

    The Payroll and Other Office Administrative Services industry has benefited from higher demand for outsourced services over the past five years. Downstream markets have widely accepted the perceived cost reduction benefits of outsourcing back-office functions. The industry comprises many small businesses that service narrow regional markets. However, larger industry players have become increasingly prominent, as many have increased their scale in response to strong competition from offshore outsourcing firms. Offshore competitors can generally offer lower prices due to their access to cheaper labour. Competition also stems from firms that provide self-managed software solutions, through which companies can efficiently process their own payroll and administrative functions...

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    Industry Report - Industry Products Chapter

    Although the industry offers a range of office administrative services, payroll and billing services account for the bulk of industry revenue. Specialist industry organisations are employed on a contract basis to perform specific tasks for clients. In addition to performing outsourced payroll functions, many large industry players, such as ADP, also license payroll software to their clients. As these clients still perform the payroll functions themselves, this function is not included in the industry. Over the past five years, many large payroll companies have increasingly incorporated new technology in their product offerings, such as cloud-based storage, enhancing clients' access to outsourced administrative information.


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    Additional Insights for the Payroll and Other Office Administrative Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Payroll and Other Office Administrative Services Industry are

  • New product development
  • Technology and systems
  • Process refinement
  • IBISWorld analysts also discuss how external factors such as Number of businesses and Total employees in the labour force in the Payroll and Other Office Administrative Services industry impact industry performance..

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    New Zealand Special Report

    Industry Products

    What is the Payroll and Other Office Administrative Services Industry?

    The industry includes companies that primarily provide a range of everyday office administrative services such as clerical, billing and record keeping, and also payroll services on a contract or fee basis. These companies support business operations but do not provide staff to carry out all operations of an organisation.

    Industry Products
    Billing and record keeping
    Payroll processing
    Other administrative services
    Industry Activities
    Billing and record-keeping services
    Payroll processing services
    Clerical services
    Reception services
    Business administrative services
    Other office administrative services

    Table of Contents

    About this Industry
    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry at a Glance
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Industry Performance
    Executive Summary
    Key External Drivers
  • Number of businesses
  • Total employees in the labour force
  • Business confidence index
  • Demand from business process outsourcing in Australia

  • Current Performance
  • Increased outsourcing
  • Industry profit and participation
  • Chart: Revenue Growth

  • Industry Outlook
  • Outsourcing continues
  • Product innovation
  • Profit and employment
  • Table: Payroll and Other Office Administrative Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Payroll and Other Office Administrative Services Industry Lifecycle vs The Economy

  • Products & Markets
    Supply Chains
    Key Buying Industries
  • Mining
  • Manufacturing
  • Construction
  • Retail Trade
  • Financial and Insurance Services
  • Public Administration and Safety

  • Key Selling Industries
  • Computer and Software Retailing
  • Internet Service Providers
  • Legal Services

  • Products & Services
  • Payroll processing
  • Billing and record keeping
  • Other administrative services
  • Chart: Payroll and Other Office Administrative Services Industry Products and Services Segmentation

  • Demand Determinants
  • Cost savings
  • Increasing complexity
  • Technology and expertise

  • Major Markets
  • Financial, professional and administrative services industries
  • Government, education and health industries
  • Other industries
  • Manufacturing, mining and agricultural industries
  • Entertainment, hospitality and tourism industries
  • Transport, telecommunications and utilities industries
  • Chart: Major Market Segmentation for the Payroll and Other Office Administrative Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Competitive Landscape
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Payroll and Other Office Administrative Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Payroll and Other Office Administrative Services Industry

  • Industry Globalization
    Major Companies
    There are no major players in this industry
    Operating Conditions
    Capital Intensity
  • Chart: Level of Capital Intensity for the Payroll and Other Office Administrative Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Key Statistics
    Table: Industry Data for the Payroll and Other Office Administrative Services Industry
  • Industry Revenue (2008-2022)
  • Industry Gross Product (2008-2022)
  • Establishments (2008-2022)
  • Businesses (2008-2022)
  • Employment (2008-2022)
  • Wages (2008-2022)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Jargon & Glossary
    Bespoke Software
  • Software solutions that are explicitly tailor-made to suit a company's needs and requirements.
  • Cloud Computing
  • The practice of hosting remote servers on the internet to store and manage data that may be accessed by anyone that has access to the server, or 'cloud'.
  • Myob
  • Mind Your Own Business is an Australian supplier of tax and accounting software and solutions for small- to medium-size businesses.
  • Sap
  • A software company that makes enterprise software to manage business operations and customer relations.
  • Why buy this report?

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
    • Quickly build competitive intelligence
    This report on Payroll and Other Office Administrative Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Payroll and Other Office Administrative Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Payroll and Other Office Administrative Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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