Payday: Positive business confidence is expected to support ongoing industry revenue growth

The Payroll and Other Office Administrative Services industry has benefited from rising demand for outsourced services over the past five years as downstream markets have widely accepted the perceived cost reduction benefits of outsourcing back-office functions. The industry comprises many small businesses that service narrow regional markets. However, larger industry players have become increasingly prominent as many have been able to increase their scale in line with rising customer acceptance. Nevertheless, rising competition from offshore outsourcing firms, which can generally offer lower prices due to their access to cheaper labour, has constrained the industry's more.

Industry Statistics & Market Size
Annual Growth 13-18
Forecast Growth 18-23
Market Share of Companies

Industry Threats & Opportunities

  • Downstream markets have increasingly accepted the cost benefits of outsourcing back-office functions
  • More businesses have been passing back-office activities to specialised industry service providers
  • Demand for low-skilled services is likely to fall due to competition from offshore outsourcing firms
  • Industry Report - Industry Products Chapter

    The industry offers clients a range of services ranging from payroll and billing services to data entry and business administrative services. Specialist industry organisations are employed on a contract basis to perform specific tasks for clients. Some larger industry players also license payroll or other administrative software to their clients, which is not included in the industry. Over the past five years, many large payroll companies have increasingly incorporated new technology in their product offerings, such as cloud-based storage, enhancing clients' access to outsourced administrative information...purchase to read more.

    Additional Insights for the Payroll and Other Office Administrative Services Industry

    IBISWorld identifies 250 Key Success Factors for a business.The most important for the Payroll and Other Office Administrative Services Industry are

  • New product development
  • Technology and systems
  • Process refinement
  • IBISWorld analysts also discuss how external factors such as Number of businesses and Total employees in the labour force in the Payroll and Other Office Administrative Services industry impact industry performance..

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    What's in this report

    What is the Payroll and Other Office Administrative Services Industry?

    The industry includes companies that primarily provide a range of everyday office administrative services such as clerical, billing and record keeping, and also payroll services on a contract or fee basis. These companies support business operations but do not provide staff to carry out all operations of an organisation.

    Industry Products
  • Billing and record keeping
  • Payroll processing
  • Other administrative services
  • Industry Activities
  • Billing and record-keeping services
  • Payroll processing services
  • Clerical services
  • Reception services
  • Business administrative services
  • Other office administrative services
  • Table of Contents

    Industry Definition
    Main Activities
    Similar Industries
    Additional Resources
    Industry Statistics Snapshot
    Industry Structure
    Executive Summary
    Executive Summary
    Key External Drivers
  • Number of businesses
  • Total employees in the labour force
  • Business confidence index
  • Demand from business process outsourcing in Australia

  • Current Performance
  • Increased outsourcing
  • Industry profit and participation
  • Chart: Revenue Growth

  • Industry Outlook
  • Outsourcing continues
  • Product innovation
  • Profit and employment
  • Table: Payroll and Other Office Administrative Services Industry Revenue Outlook

  • Industry Life Cycle
  • Life cycle reasons
  • Chart: Benchmarking - Payroll and Other Office Administrative Services Industry Lifecycle vs The Economy

  • Supply Chains
    Key Buying Industries
  • Mining
  • Manufacturing
  • Construction
  • Retail Trade
  • Financial and Insurance Services
  • Public Administration and Safety

  • Key Selling Industries
  • Computer and Software Retailing
  • Internet Service Providers
  • Legal Services

  • Products & Services
  • Other administrative services
  • Payroll processing
  • Billing and record keeping
  • Chart: Payroll and Other Office Administrative Services Industry Products and Services Segmentation

  • Demand Determinants
  • Cost savings
  • Increasing complexity
  • Technology and expertise

  • Major Markets
  • Financial, professional and administrative services industries
  • Government, education and health industries
  • Other industries
  • Manufacturing, mining and agricultural industries
  • Entertainment, hospitality and tourism industries
  • Transport, telecommunications and utilities industries
  • Chart: Major Market Segmentation for the Payroll and Other Office Administrative Services Industry

  • International Trade
    Business Locations
    Chart: Business Locations by State
    Market Share Concentration
    Key Success Factors
    Cost Structure Benchmarks
  • Chart: Cost Structure Benchmarking – Sector vs Payroll and Other Office Administrative Services

  • Basis of Competition
  • Internal competition
  • External competition

  • Barriers to Entry
  • Table: Barrier to Entry Checklist for the Payroll and Other Office Administrative Services Industry

  • Industry Globalization
    Automatic Data Processing Limited,
  • Table: Automatic Data Processing Limited - financial performance

  • Capital Intensity
  • Chart: Level of Capital Intensity for the Payroll and Other Office Administrative Services Industry
  • Chart: Tools of the Trade: Growth Strategies for Success

  • Technology & Systems
    Revenue Volatility
  • Chart: Volatility vs Industry Growth

  • Regulation & Policy
    Industry Assistance
    Table: Industry Data for the Payroll and Other Office Administrative Services Industry
  • Industry Revenue (2009-2023)
  • Industry Gross Product (2009-2023)
  • Establishments (2009-2023)
  • Businesses (2009-2023)
  • Employment (2009-2023)
  • Wages (2009-2023)

  • Table: Annual Percentage Change for Key Industry Data
    Table: Key Ratios for Industry Key Data
    Bespoke Software
  • Software solutions that are explicitly tailor-made to suit a company's needs and requirements.
  • Cloud Computing
  • The practice of hosting remote servers on the internet to store and manage data that may be accessed by anyone that has access to the server, or 'cloud'.
  • Myob
  • Mind Your Own Business is an Australian supplier of tax and accounting software and solutions for small- to medium-size businesses.
  • Sap
  • A software company that makes enterprise software to manage business operations and customer relations.
  • What Our Customers Say

    Why buy this report?

    IBISWorld’s Payroll and Other Office Administrative Services market research report is a comprehensive guide to market size and growth prospects. Our industry reports offer strategic industry analysis of the factors influencing companies, including new product developments, economic, lifestyle and demographic influences, distribution and supply chain factors and pricing issues. Full analysis accompanies our data forecasts to illustrate how the market responds to emerging industry trends.

    IBISWorld industry market research reports enable you to:
    • Find out about key industry trends
    • Identify threats and opportunities
    • Inform your decisions for marketing, strategy and planning
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    This report on Payroll and Other Office Administrative Services:
    • Provides Market Size information to assist with planning and strategic decisions.
    • Includes the necessary information to perform SWOT, PEST and STEER analysis.
    • Helps you understand market dynamics to give you a deeper understanding of industry competition and the supply chain.
    • Analyses key performance and operational metrics so that you can benchmark against your own business, that of your customers’ businesses, or your competitors’ businesses.
    The Payroll and Other Office Administrative Services market research report includes:
    • Historical data and analysis for the key drivers of this industry
    • A five-year forecast of the market and noted trends
    • Detailed research and segmentation for the main products and markets
    • An assessment of the competitive landscape and market shares for major companies
    • And of course, much more

    IBISWorld reports on thousands of industries around the world. Our clients rely on our information and data to stay up-to-date on industry trends across all industries. With this IBISWorld Industry Research Report on Payroll and Other Office Administrative Services, you can expect thoroughly researched, reliable and current information that will help you to make faster, better business decisions.

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