What is the Call Centre Operation Industry?
Industry firms primarily answer telephone calls and relay messages to clients. Companies also provide telemarketing services on a contract or fee basis, which includes promoting products and services, taking orders, soliciting contributions and providing information to clients. Telemarketing companies do not own the products or provide the services that they represent.
Industry Products
Customer serviceSales and customer acquisitionOther servicesTechnical assistance
Industry Activities
Telephone call centre operationTelephone answering servicesVoice mailbox servicesTelemarketing services