Overview

Serco Group Pty Limited is a foreign-owned private company, deriving revenue from the provision of facilities management, immigration and justice and corrections services, health management services, fleet & marine services, and the provision and support of vessels under contract with the Commonwealth of Australia. The company employs approximately 8430 people, operates across Australia and Hong Kong. This company is administered from its head office in Sydney.

Serco Group is a wholly owned subsidiary of the UK-based Serco Group plc, an outsourcing services company. 

Serco Group Pty Limited provides facility management services, health management services, fleet and marine services, immigration and justice and correction services and the provision and support of vessels under contract with the Commonwealth of Australia. 

In the Asia Pacific region, Serco provides services under the following sectors:

  • Defence - Delivers services such as maritime vessel operations, in-service support for maritime assets, covering vessel design, build, modification, engineering and maintenance, marine systems support, port services, maritime training, undersea exploration & recovery, acquisition, procurement & project management, base operations and logistics support services to military assets, as well as training and education. 
  • Citizen Services - Provides a wide range of government services such as multi-channel contact centres operation, back and middle office services, and open space management and maintenance services.
  • Healthcare - Provides a wide range of health management services such as patient contract centres & hospital facilities management, managed equipment services, sterilisation support, audiovisual services, general health care, allied health services, chronic disease management, mental healthcare, and health education amongst other services.
  • Immigration - Provides services such as transport and escort services, detention centre services, community accommodation, case coordination and transitional support for asylum seekers. 
  • Justice - Offers full prison management, offender management programs, electric monitoring services, court services, prison escorting and custody services. 
  • Transport - Offers services such as operation and maintenance of passenger rail, road traffic management, transport information services, and parking management. 

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