Industry Analysis & Industry Trends
With low unemployment rates and a tight labour market in Australia over most of the past five years, many companies have implemented employee assistance programs (EAPs) for a range of reasons. Firstly, EAP services are designed to assist employees in resolving or working through a variety of personal, family and workplace issues, which can result in happier workers. Secondly, when employees have resolved stressful issues, they are more likely to have an improved sense of wellbeing and be more focused on the tasks they carry out. Finally, EAP services can increase productivity and reduce absenteeism, which leads to higher profit and lower costs. This provides client companies with an incentive to implement EAPs, to the benefit of the industry... purchase to read more
Industry Report - Industry Products Chapter
Although industry providers offer services to employees within client companies, a high proportion of industry activity is directed towards personal and family issues (52.0%), with a lower proportion focused on workplace issues (41.0%).
Workplace issues services
The largest individual industry segment is workplace issues services, which accounts for an estimated 41.0% of industry revenue in 2014-15. Firms in the industry provide a wide range of workplace counselling and assistance services to clients. These include workplace performance, redundancy concerns, worker relationships, change management, conflict resolution, stress management, trauma counselling and career change counselling... purchase to read more