Industry Analysis & Industry Trends
Few people in Australia are comfortable repairing their own computer. Consumers continue to view internal operations of computers as complicated, although this has not translated to booming demand for the industry. Businesses today have made two clear shifts in operations that spell trouble for the long-term viability of computer maintenance providers. The tendency to lease computers rather than buy them often means that computers are replaced when, or before, they malfunction. Furthermore, the increasing presence of comprehensive, in-house IT teams means that many repairs can be conducted at minimal cost. An influx of IT specialists occurred in the late 1990s due to the dot-com crash... purchase to read more
Industry Report - Industry Key Buyers Chapter
The largest four operators account for an estimated the majority of industry revenue. IBISWorld believes that over the last decade industry concentration has declined as the number of suppliers of computer equipment increased, and larger computer vendors outsourced some maintenance functions. The industry is becoming increasingly fragmented, as smaller firms specialise in skills that are in higher demand. As computer manufacturers and wholesalers provide growing levels of after-sales service, the areas of expertise required to be of value to computer users is becoming narrower.
There has been little consolidation or acquisition activity in the industry, with the notable exception of Commander's acquisition of Volante to perform the company's computer maintenance services... purchase to read more