Debt Collection in Australia: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Debt Collection Market Research Report | ANZSIC N7293a | Sep 2015

In the black: Increasing unemployment and debt collection outsourcing drives growth

IBISWorld’s Debt Collection market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.

Report Snapshot
Market Share of Companies
Industry Statistics & Market Size
Annual Growth 11-16
Annual Growth 16-21
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Industry Analysis & Industry Trends

The Debt Collection industry typically thrives when the economy is weak, as this can lead to households defaulting on loans and trigger a rise in business bankruptcies. Strong economic conditions, however, can have the opposite effect on the industry. This is due to efforts by households and businesses to pay down debt and boost savings, and the tightening of lending practices, which result in better loans with less likelihood of default. Industry revenue is projected to display strong growth of 4.7% during 2015-16, due to higher unemployment levels and increased household debt as a proportion of assets.

While some parts of the Australian economy benefited from the mining boom over the past five years, much of the economy struggled due to challenging conditions... purchase to read more

Industry Report - Industry Investment Chapter

The Debt Collection industry has a low capital intensity level. The industry is highly labour-intensive due to the knowledge and skills required of staff to achieve success. For debt collection companies, strong and amicable relationships with stakeholders are highly valued, which increases the reliance of industry firms on debt collection staff. Although the industry is increasingly relying on technology and new communications methods to make collections, these are generally not capital intensive. Furthermore, these investment requirements are unlikely to change significantly over the next five years.

To calculate the capital intensity level, IBISWorld uses data from the industry cost structure... purchase to read more


Industry ProductsRelated ReportsTable of Contents

What is the Debt Collection Industry?

Debt collection firms retrieve debt payments from individuals and businesses that have failed to meet the terms and conditions outlined by their loan agreements. A firm can act as an agent on behalf of a creditor, for which the firm receives a fee or percentage of the total amount collected. Alternatively, firms can purchase bad debt from the original creditors at a discount on its face value.

Industry Products
Contingent fee servicesPortfolio acquisition servicesOther debt collection services
Industry Activities
Account collection servicesBill collection servicesCollection agency operationsDebt collection servicesDebt portfolio collection servicesDebt purchasingOther debt purchase and collection servicesRepossession servicesTax collection on a contract or fee basis

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