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Debt Collection in Australia: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Debt Collection Market Research Report | ANZSIC N7293a | Apr 2016

Debt of gratitude: Increasing unemployment and debt collection outsourcing drives growth

IBISWorld’s Debt Collection market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

Report Snapshot
Market Share of Companies
Industry Statistics & Market Size
Annual Growth 11-16
Annual Growth 16-21
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Industry Analysis & Industry Trends

The Debt Collection industry typically thrives when the economy is weak, as this can lead to households defaulting on loans and trigger a rise in business bankruptcies. Strong economic conditions can have the opposite effect on the industry. This is due to households and businesses making efforts to pay down debt and boost savings, while the tightening of lending practices can result in better loans with less likelihood of default. Industry revenue is projected to display strong growth of 4.6% during 2015-16, due to more bankruptcies and increased household debt as a proportion of assets. This growth is despite a decline in the unemployment rate.

Over the past five years, high household debt levels (due to rising housing costs) fuelled steady growth for debt collection agencies... purchase to read more

Industry Report - Industry Key Buyers Chapter

The Debt Collection industry has a low concentration level, with the four largest players estimated to account for over 35% of industry revenue in 2015-16. These largest firms are Credit Corp Group, Collection House, ACM Group and Dan & Bradstreet (Australia). The Australian Collectors and Debt Buyers Association (ACDBA) estimates that its 18 member organisations account for 70% of industry revenue, with the balance contributed by the many small-scale businesses that primarily recover loans from individuals and small businesses. High profit margins have encouraged more businesses to enter the industry over the past five years. In 2015-16, approximately 90% of industry firms will generate revenue of less than $2.0 million a year, with 95% of firms having less than 20 employees... purchase to read more


Industry ProductsRelated ReportsTable of Contents

What is the Debt Collection Industry?

Debt collection firms retrieve debt payments from individuals and businesses that have failed to meet the terms and conditions outlined by their loan agreements. A firm can act as an agent on behalf of a creditor, for which the firm receives a fee or percentage of the total amount collected. Alternatively, firms can purchase bad debt from the original creditors at a discount on its face value.

Industry Products
Contingent fee servicesPortfolio acquisition servicesOther debt collection services
Industry Activities
Account collection servicesBill collection servicesCollection agency operationsDebt collection servicesDebt portfolio collection servicesDebt purchasingOther debt purchase and collection servicesRepossession servicesTax collection on a contract or fee basis

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