What is the Business Process Outsourcing industry?
The Business Process Outsourcing industry is characterised by a low market share concentration, with the top four players estimated to account for less than 10% of industry revenue. This is due to the scope of the industry, comprising firms engaged in disparate outsourcing activities such as call centre operation, accounting, employment placement and debt collection services. However, each product segment is expected to be dominated by several businesses, such as IBM, ADP and Salmat Limited. Because of this, market share concentration within each product segment is expected to be higher than that of the overall industry... purchase to read more