Business Process Outsourcing in Australia: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Business Process Outsourcing Market Research Report | Advisory & Financial Services | Other Outsourced Functions | Jan 2016

Still in business: Industry expected to grow steadily despite offshore competition

IBISWorld’s Business Process Outsourcing market research report offers insightful industry analysis and research into the market at the national level. IBISWorld’s in-depth industry market research is presented in a logical and consistent format. The industry report contains key industry statistics, market size, industry trends, and growth and profit forecasts for a 5-year outlook period.

Report Snapshot
Market Share of Companies
There are no companies with a dominant market share
Industry Statistics & Market Size
Annual Growth 11-16
Annual Growth 16-21
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Industry Analysis & Industry Trends

The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operation, IT services, debt collection and recruitment services. Although companies often undertake these tasks in-house, industry firms are often able to perform these processes more efficiently and for a lower cost due to their higher expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Due to these benefits, downstream businesses have increasingly demanded the industry's services, which has contributed to steady industry revenue growth over the past five years. As a result, industry revenue is projected to rise at an annualised 2.2% to $31.4... purchase to read more

Industry Report - Industry Investment Chapter

The Business Process Outsourcing industry exhibits a low level of capital intensity. For every dollar paid as wages, an estimated $0.05 is invested in capital. This low level of capital intensity is reflective of the highly labour intensive nature of the industry, with the majority of industry operations requiring high levels of labour input. Automation and economies of scale have become increasingly important for industry operators over the past five years, with firms purchasing sophisticated computer systems and IT software to gain a competitive edge and reduce costs. As a result, capital intensity is expected to have increased over the past five years... purchase to read more


Industry ProductsRelated ReportsTable of Contents

What is the Business Process Outsourcing Industry?

The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks. Industry players operate, administer and manage these functions based on defined and measurable performance metrics.

Industry Products
Customer relationship management servicesFinance and administrationHuman resources and recruitment servicesComputer software design and consultancy servicesMarketing and communications servicesDebt collection and security services
Industry Activities
Outsourced bookkeepingOutsourced marketing and advertisingOutsourced collectionsOutsourced IT servicesOutsourced call centre operationsOutsourced employment placement and recruitment services

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