Industry Analysis & Industry Trends
The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operation, IT services, debt collection and recruitment services. Although companies often undertake these tasks in-house, industry firms are often able to perform these processes more efficiently and for a lower cost due to their higher expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Due to these benefits, downstream businesses have increasingly demanded the industry's services, which has contributed to steady industry revenue growth over the past five years. As a result, industry revenue is projected to rise at an annualised 2.2% to $31.4... purchase to read more
Industry Report - Starting a New Business Chapter
Barriers to entry for the Business Process Outsourcing (BPO) industry are moderate and expected to have remained stable of the past five years. Due to the vast scope of operations across the industry, barriers to entry can vary across different product segments. For example, new credit agencies are expected to struggle to break into their industry due to well-established major players. Conversely, it is relatively easy to establish call centre operations due to low capital requirements and the industry's fragmented nature.
For most of the services provided in the Business Process Outsourcing industry, firms need to have specialised skills to offer a competitive advantage. An experienced and highly trained workforce is often key to successfully providing outsourced solutions... purchase to read more