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Business Process Outsourcing in Australia: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Business Process Outsourcing Market Research Report | Advisory & Financial Services | Other Outsourced Functions | Jan 2016

Still in business: Industry expected to grow steadily despite offshore competition

IBISWorld’s Business Process Outsourcing market research report provides the latest industry statistics and industry trends, allowing you to identify the products and customers driving revenue growth and profitability. The industry report identifies the leading companies and offers strategic industry analysis of the key factors influencing the market.

Report Snapshot
Market Share of Companies
There are no companies with a dominant market share
Industry Statistics & Market Size
Annual Growth 11-16
Annual Growth 16-21
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Industry Analysis & Industry Trends

The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operation, IT services, debt collection and recruitment services. Although companies often undertake these tasks in-house, industry firms are often able to perform these processes more efficiently and for a lower cost due to their higher expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Due to these benefits, downstream businesses have increasingly demanded the industry's services, which has contributed to steady industry revenue growth over the past five years. As a result, industry revenue is projected to rise at an annualised 2.2% to $31.4... purchase to read more

Industry Report - Industry Locations Chapter

The general dispersion of industry operators for the Business Process Outsourcing industry largely reflects the spread of population and economic activity. As a result, the majority of industry operators are concentrated along the eastern seaboard in the states of Victoria, New South Wales and Queensland. These states are beneficiaries of the largest concentration of business activity due to their higher share of the Australian population. Industry operators are typically located close to their target markets, which explains the high level of business concentration across these three states. Other states such as the Northern Territory, Tasmania and South Australia have a relatively small share of the population and thus industry enterprises... purchase to read more


Industry ProductsRelated ReportsTable of Contents

What is the Business Process Outsourcing Industry?

The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks. Industry players operate, administer and manage these functions based on defined and measurable performance metrics.

Industry Products
Customer relationship management servicesFinance and administrationHuman resources and recruitment servicesComputer software design and consultancy servicesMarketing and communications servicesDebt collection and security services
Industry Activities
Outsourced bookkeepingOutsourced marketing and advertisingOutsourced collectionsOutsourced IT servicesOutsourced call centre operationsOutsourced employment placement and recruitment services

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