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Business Process Outsourcing in Australia: Market Research Report

Market Research • Market Size • Industry Statistics • Industry Analysis • Industry Trends

Business Process Outsourcing Market Research Report | Advisory & Financial Services | Other Outsourced Functions | Jan 2016

Still in business: Industry expected to grow steadily despite offshore competition

IBISWorld’s Business Process Outsourcing market research report can be used to help you: understand market size and growth potential; major companies; draft business plans and pitch books; and conduct benchmarking and SWOT analysis. Our industry analysis highlights macro industry trends in the overall sector and micro trends faced by companies that do business in the industry. The industry report also provides key industry statistics and 5-year forecasts to anticipate future industry prospects so you can decide with confidence.

Report Snapshot
Market Share of Companies
There are no companies with a dominant market share
Industry Statistics & Market Size
Annual Growth 11-16
Annual Growth 16-21
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Industry Analysis & Industry Trends

The Business Process Outsourcing (BPO) industry provides a variety of back and front office functions to business, such as call centre operation, IT services, debt collection and recruitment services. Although companies often undertake these tasks in-house, industry firms are often able to perform these processes more efficiently and for a lower cost due to their higher expertise and economies of scale. Outsourcing also allows companies to focus on performing higher value activities. Due to these benefits, downstream businesses have increasingly demanded the industry's services, which has contributed to steady industry revenue growth over the past five years. As a result, industry revenue is projected to rise at an annualised 2.2% to $31.4... purchase to read more

Industry Report - Industry Key Buyers Chapter

The Business Process Outsourcing industry is characterised by a low market share concentration, with the top four players estimated to account for less than 10% of industry revenue. This is due to the scope of the industry, comprising firms engaged in disparate outsourcing activities such as call centre operation, accounting, employment placement and debt collection services. However, each product segment is expected to be dominated by several businesses, such as IBM, ADP and Salmat Limited. Because of this, market share concentration within each product segment is expected to be higher than that of the overall industry... purchase to read more


Industry ProductsRelated ReportsTable of Contents

What is the Business Process Outsourcing Industry?

The industry provides a range of third-party outsourcing services on a contract basis. Clients outsource specific operations and business functions, including both back office and front office tasks. Industry players operate, administer and manage these functions based on defined and measurable performance metrics.

Industry Products
Customer relationship management servicesFinance and administrationHuman resources and recruitment servicesComputer software design and consultancy servicesMarketing and communications servicesDebt collection and security services
Industry Activities
Outsourced bookkeepingOutsourced marketing and advertisingOutsourced collectionsOutsourced IT servicesOutsourced call centre operationsOutsourced employment placement and recruitment services

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